Team Manager

Nicol Insurance is a locally owned and operated insurance brokerage with six offices in the southwestern Ontario region. We offer a variety of insurance solutions and pride ourselves on providing exceptional client experiences with every interaction. Our supportive and team-oriented environment encourages a healthy work-life balance, competitive compensation, a comprehensive benefits package, and a culture that celebrates the achievements and well-being of our people.

We are seeking a Personal Lines Team Manager to lead and support a high-performing team within its Personal lines operations. This role is responsible for overseeing employee management, development, and engagement to ensure strong team performance, operational alignment, and exceptional client service. Acting as a key liaison between employees and leadership, the Team Manager fosters a positive, productive workplace culture while supporting the organization’s overall goals and service standards.

RESPONSIBILITIES

Recruitment & Onboarding

• Develop and execute recruitment strategies to attract top talent
• Manage the full hiring process, including job postings, interviews, and selection
• Coordinate and deliver onboarding programs to ensure successful integration of new hires

Employee Development & Performance Management

• Identify training needs and coordinate development initiatives
• Lead performance management processes, including audits, reviews, and goal setting
• Provide coaching, mentorship, and ongoing feedback to support employee growth
• Partner with HR to implement performance improvement plans as required

Employee Engagement & Retention

• Foster a positive team culture through engagement initiatives and recognition programs
• Conduct regular feedback sessions and surveys to assess employee satisfaction
• Address employee concerns promptly to support morale and retention

Policy Implementation & Compliance

• Support and implement company policies related to conduct, attendance, and performance
• Ensure compliance with employment laws, regulations, and internal policies
• Maintain accurate employee records, including contracts and performance documentation

Operational Support

• Align team performance with operational goals and service standards
• Manage scheduling and staffing levels to ensure appropriate coverage
• Support conflict resolution and address team challenges effectively

SKILLS & QUALIFICATIONS

• RIBO license preferred
• Proven leadership ability with a track record of motivating and managing teams
• Strong communication, conflict resolution, and relationship-building skills
• Excellent organizational skills with the ability to manage multiple priorities
• Proficiency with management systems and standard office software
• Experience in team management or staff coordination, ideally within the insurance industry

BENEFITS

• Competitive compensation package
• Bi-weekly pay structure
• Internal rewards program
• Training opportunities
• Strong management support
• Flexible hours to accommodate work, life and family balance
• Social functions spanning all Nicol Insurance offices

WHY WORK WITH US

At Nicol Insurance, we go beyond selling insurance products – we provide solutions tailored to our clients’ needs

while delivering outstanding client experience. You will have the opportunity to grow within a supportive team

structure, be rewarded for your contributions, and enjoy the benefits of working with an industry leader.

If you are motivated, client-focused professional looking to grow your career in insurance, we encourage you to apply and join our team at Nicol Insurance!

We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please forward your resume to felicia.scaviarupi@mnp.ca



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