Position Summary

Harrison Gray Search has been engaged to identify a skilled Medical Business Office Manager to oversee the complete scheduling and revenue cycle operations for a mobile medical service organization. This role includes responsibility for billing, coding, collections, accounts receivable, and payer reimbursement. The position ensures accurate, timely, and compliant billing for services provided in both mobile and facility-based settings (e.g., assisted living, skilled nursing). The Medical Business Office Manager works cross-functionally with clinical, scheduling, and administrative staff to improve documentation, optimize billing processes, and drive financial performance.

Reports to: Medical Operations Director

Location: On-Site, Clearwater, FL

Key Responsibilities

• Manage day-to-day operations of the business office, including scheduling, insurance verification, billing, coding, claims submission, denial management, and payment posting.
• Develop and implement workflows tailored to mobile care delivery, including provider routing, visit documentation, and facility-specific billing requirements.
• Ensure timely and accurate claim submissions across Medicare, Medicaid, and commercial payers.
• Monitor KPIs such as days in A/R, denial rates, reimbursement trends, and claim turnaround times.
• Collaborate with providers and mobile care teams to ensure proper charge capture and compliance.
• Manage and resolve claim denials and rejections specific to podiatry services, including DME, routine foot care, and frequency limitations.
• Oversee eligibility verification and authorization processes for scheduled and recurring visits.
• Train and supervise staff on scheduling, insurance verification, billing, and collections.
• Work with external vendors and clearinghouses to manage EDI transactions and payer communications.
• Prepare financial and operational reports for leadership and assist with forecasting.
• Stay current on payer policy changes, particularly Medicare rules impacting mobile care.

Supervisory Responsibilities

• Lead and oversee staff in scheduling, billing, coding, insurance verification, and collections.
• Responsible for hiring, training, evaluating performance, and supporting professional development.

Competencies

• Strong organizational, interpersonal, and motivational skills.
• Excellent written and verbal communication.
• Detail oriented with high reasoning and analytical ability.
• Ability to multi-task and work independently.
• Strong understanding of podiatric billing and coding practices.
• Knowledge of long-term care and facility billing requirements.
• Ability to interpret payer policy changes related to mobile services.

Qualifications

Education & Experience

• Bachelor’s degree in Health Administration, Business, Finance, or related field required.
• Minimum 5 years of experience in medical billing/revenue cycle, with at least 2 years in management.
• Experience with podiatry coding, routine foot care, nail debridement, and DME billing strongly preferred.
• Understanding of Medicare Part B and facility-based billing required.

Certificates & Licenses

• Certified Professional Biller (CPB), Certified Revenue Cycle Professional (CRCP), or equivalent preferred.
• Coding certification (CPC) or specialty podiatry coding certification a plus.

Technical Skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with EHRs, mobile workforce tools, practice management, and billing systems strongly preferred.

Additional Information

This is a full-time, exempt position based in Clearwater, FL. The role requires regular interaction with providers in the field and administrative staff, with typical office physical demands and moderate lifting (up to 30 lbs).