Location: Atlanta, GA (On-site with potential for hybrid schedule)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Compensation: Competitive, Based on Experience

Harrison Gray Search is partnering with a fast-growing, people-first manufacturer and online retailer of custom home products to hire an Inside Sales & Customer Service Associate. This company has built a reputation for exceptional customer satisfaction and product quality, with an impressive track record of customer reviews and employee loyalty.

In this role, you'll serve as a key liaison between the company and its customers, helping them navigate a complex, detail-oriented ordering process. This is a high-touch, service-driven position where strong communication, problem-solving skills, and attention to detail are critical to success.

Why This Role Stands Out

• Join a customer-obsessed team known for white-glove service and craftsmanship
• Get hands-on training and mentorship from experienced managers and owners
• Be part of a tight-knit, collaborative team that values its employees as its greatest asset
• Contribute to a business with strong momentum, continued investment, and high growth potential

What You’ll Do

• Become a subject matter expert on the company’s product line through dedicated training
• Review and validate customer orders for accuracy, and follow up by phone or email to resolve issues
• Assist customers with placing new orders, including interpreting photos, sketches, and detailed requests
• Troubleshoot product or service issues with professionalism and empathy
• Coordinate closely with production and operations teams to communicate customer needs and lead times
• Perform a variety of customer-facing sales and service tasks across email, phone, and online channels

Who You Are

• A strong communicator with excellent interpersonal skills
• Detail-oriented and comfortable working with measurements, fractions, and basic math
• Curious and willing to learn a technical product with multiple custom configurations
• Organized, accountable, and responsive—with a sense of ownership in your work
• Interested in design, architecture, or interiors (a plus, but not required)

Compensation & Benefits

• Competitive pay based on experience
• Health insurance (55% company-paid for employee base plan)
• Dental and vision coverage (100% company-paid for employee)
• Paid time off
• Hybrid work potential after demonstrating success in the role (post-training)

This is a career-building opportunity for someone who enjoys delivering high-touch customer service, problem-solving, and being part of a values-driven company where your work truly matters.

If you’re ready to join a mission-focused team with proven leadership and a strong company culture, we’d love to connect.

Harrison Gray Search is proud to support our client in finding the right fit for this critical customer-facing position.