Harrison Gray Search has partnered with a growing and independently owned insurance agency in Grand Rapids, Michigan, that is seeking a Personal Lines Account Manager to join their team. With a strong foundation and a collaborative culture, the agency has grown significantly in recent years and is now looking for a seasoned individual who can contribute immediately while also growing into a leadership role within the personal lines department.

This is an excellent opportunity for someone who values work-life balance, wants to be part of a family-oriented environment, and is motivated by the potential for long-term career growth.

Position Highlights:

• Join a team of 9–10 professionals in the Personal Lines department
• Step into a hybrid schedule: in-office Monday–Wednesday, remote Tuesday and Friday
• Opportunity to evolve into a team lead over time, taking on training, PTO coordination, and mentorship responsibilities
• Direct mentorship from leadership and future collaboration with an operations manager

Initial Requirements:

• Must obtain an active Michigan Property & Casualty insurance license within 60 days of employment.

Primary Responsibilities:

• Provide a warm and professional welcome to clients, delivering outstanding customer service.
• Handle routine policy updates and adjustments.
• Respond to client inquiries with clarity and care.
• Enter accurate data to support new insurance quotes.
• Re-market and re-quote policies for existing clients when appropriate.
• Identify opportunities to upsell or cross-sell products to enhance client coverage.
• Assist with additional tasks as assigned by leadership.

What We’re Looking For:

• A naturally positive attitude and strong interpersonal skills.
• Team player who thrives in collaborative environments.
• Strong critical thinking skills and a solutions-first mindset.
• Flexible and able to adapt to change without losing focus on priorities.
• Comfortable redirecting phone calls as needed with professionalism and efficiency.
• Excellent at handling client concerns calmly and with a customer-first approach.
• Proactive in identifying service gaps and offering clients additional solutions.
• Able to pivot quickly while maintaining attention to original tasks.
• Dependable, well-organized, and detail-oriented.
• Familiar with Google Workspace (Docs, Sheets, Gmail, etc.).
• Experience using the HawkSoft agency management system is a plus.
• Candidates with 5+ years in an independent insurance agency setting are strongly preferred.

What Our Client Offers:

• A flexible, family-oriented work culture.
• Standard office hours of 9:00 AM – 5:00 PM, including a paid lunch hour.
• Hybrid schedule with remote work on Tuesdays and Fridays.
• Generous paid vacation time.
• Health and dental insurance options.
• Paid maternity and paternity leave.
• Professional development opportunities with paid educational support.
• A 401(k) plan with company match available after one year.
• Employer-paid short- and long-term disability coverage.