Join a Family That’s Built to Last — and Grow.

Mason Technologies has been a trusted leader in the low voltage industry for over 23 years and will continue to be for the next 150. If you're looking to join one of the most progressive and rapidly growing companies in the field, you're in the right place. With multi-year contracts and an ever-expanding portfolio of major projects, Mason offers unmatched stability and career potential. Tired of feeling stagnant in your current role? At Mason, we value experience, reward talent, and invest in our people. As we enter a new phase of unprecedented growth, we're seeking the best technicians to grow with us.

Please Note: All applicants must have a reliable vehicle and possess a valid SST card (Site Safety Training) at the time of application. You will be required to upload a clear photo of your SST card along with your resume to be considered.

Position Overview:

We are seeking a skilled Overhead Paging Service Technician to support service and troubleshooting across a range of low-voltage systems, with a primary focus on overhead paging systems within hospital and healthcare environments. This role is critical to maintaining reliable communication systems in mission-critical facilities across NYC, New Jersey, and Long Island. This is a field-based service role that requires regular travel to customer sites. While overhead paging systems and AV are the core focus, experience with other low-voltage systems—such as structured cabling and security—is a strong plus.

Responsibilities:

• Troubleshoot, diagnose, and service hospital overhead paging systems, including head-end equipment, amplifiers, speakers, controllers, and associated low-voltage cabling.
• Support paging systems integrated with AV, emergency communication, and other facility systems within healthcare environments.
• Perform on-site service calls at hospitals and medical facilities across NYC, NJ, and Long Island.
• Troubleshoot and support AV systems, including audio components, displays, signal distribution, and control interfaces.
• Identify wiring issues, equipment failures, configuration problems, and system-level faults.
• Interpret system drawings, wiring diagrams, and manufacturer documentation to resolve issues efficiently.
• Support service and troubleshooting of additional low-voltage systems as needed, including:
• Structured cabling (copper and fiber)
• Security systems (access control and surveillance infrastructure)
• Test, verify, and document system functionality following service or repair.
• Communicate clearly and professionally with hospital staff, facilities teams, and internal stakeholders.
• Maintain accurate service documentation and service reports.
• Fostering an inclusive work culture that incorporates the Mason Family values

Qualifications:

• Proven experience troubleshooting overhead paging systems, preferably in hospital or healthcare environments.
• Strong understanding of low-voltage systems, signal flow, and cabling best practices.
• Experience supporting AV systems in commercial or institutional settings.
• Ability to work in active healthcare environments, following safety and access protocols.
• Strong problem-solving and diagnostic skills.
• Ability to work independently and manage multiple service calls.
• Valid driver’s license and reliable personal vehicle required.
• Ability and willingness to travel regularly to job sites throughout NYC, New Jersey, and Long Island.
• Experience with hospital paging or emergency communication platforms preferred
• Valid SST (Site Safety Training) card — physical card required
• A clear photo of the SST card uploaded with your resume

Salary: $30.00-$40.00 per hour

Job Type: Full-time, On-Call

Expected Hours: 35-45

We are currently only considering candidates who can reliably commute to various job sites across the NYC/NJ. This role is not open to relocation and relocation assistance is not provided.