Company Overview

Since 2002, Mason Technologies has been a leader in technology integration, proudly certified as a Woman-owned Business Enterprise (WBE) both in NYC and nationally. With headquarters and a fully equipped warehouse in Deer Park, NY, an additional office in downtown NYC, and resources across the nation, we design, implement, and service innovative solutions in low-voltage structured cabling, audio visual systems, data centers, and unified security.

We serve a variety of industries including healthcare, government, higher education, finance, and business (both big and small). We're always aiming to build lasting relationships based on trust, respect, and a shared vision for a better future. Our founder, Jennifer Mason, has cultivated a family-like environment that emphasizes deep care and commitment to our people and the clients and communities we serve, forming the foundation of everything we do.

At Mason Technologies, diversity and inclusion drive our hiring, ensuring we bring together the most talented individuals regardless of race, age, religion, gender identification, or sexual orientation. If you want to have a career of unparalleled growth, a team with a family-strong bond, and an unmatched atmosphere of motivated and caring professionals, apply to Mason today!

Let’s craft a future together that's built upon integrity, equality, professional pride, the authentic spirit of our family, and a commitment to making the world a better place.

Our Comprehensive Employee Benefit and Perk Package:

• Medical, Dental, and Vision Coverage: We provide comprehensive healthcare benefits to keep you and your family healthy and secure.
• 401k with Matching: Plan for your future with our 401k program, featuring competitive company matching.
• Paid Time Off (Holiday/Vacation/Sick/Personal): Generous PTO to ensure a healthy work-life balance and time for relaxation and personal needs.
• Unlimited Growth Opportunities: We believe in fostering talent and providing opportunities for continuous professional growth.
• Family-Friendly Company Events & Outings: We host regular events and outings to foster a family-friendly atmosphere and build team camaraderie, like our Warehouse Jam Sessions and Holiday Parties!
• Bagel Thursdays & Tuesday Lunch Catering: Enjoy weekly treats with Bagel Thursdays and Tuesday Lunch catering at our offices!
• Caring Ownership: We believe in mutual dedication. If you're committed to Mason Technologies, we are equally committed to you. We prioritize the well-being of our employees and their families, ensuring a supportive and caring work environment.

IT Support & Systems Technician

Mason Technologies is seeking an entry- to mid-level IT Support & Systems Technician to join our internal IT team. This is a hands-on role focused on end-user support, device lifecycle management, and assisting with the operation and improvement of internal IT systems.

The ideal candidate enjoys problem-solving, working directly with users, and contributing to the reliability and effectiveness of business technology. This role offers exposure to a wide range of IT functions, providing opportunities to grow technical skills and responsibilities over time.

Responsibilities:

• Provide frontline IT support and triage for end users across the organization
• Troubleshoot hardware, software, and access issues efficiently and effectively
• Reset, rebuild, and deploy Windows PCs
• Assist users with file access, setup, and configuration
• Set up and troubleshoot deskside peripherals (monitors, docks, keyboards, webcams)
• Install and maintain printers as needed
• Perform password resets and assist with multi-factor authentication (MFA)
• Document work clearly and escalate complex issues appropriately
• Assist with ongoing improvements to endpoint management, monitoring, and IT systems
• Support onboarding and management of mobile devices (iOS/iPadOS) as needed
• Collaborate with the IT team to maintain technology standards and best practices

Qualifications:

• Experience in IT support, help desk, or a technical environment supporting end users
• Working knowledge of Windows 10/11
• Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
• Foundational understanding of end-user devices, accounts, and access control in a business environment
• Basic cybersecurity awareness, including password hygiene, MFA, and device security
• Coursework, certification, or hands-on training in Information Technology or a related field
• Comfortable working directly with users and explaining technical issues clearly
• Strong organizational, troubleshooting, and communication skills

Preferred Qualifications:

• Experience in a ticket-based support environment
• Exposure to endpoint management, monitoring, or device management tools
• Experience supporting macOS devices or familiarity with Mac system management
• Microsoft certifications such as MD-102, MS-900, or similar
• Demonstrated ability to apply technical knowledge in real-world support scenarios 

Salary: $50,000.00-$60,000.00 per year

Job Type: Full-time, On-Site

We are currently only considering candidates who already live within commuting distance of our Deer Park Office. This role is not open to relocation and relocation assistance is not provided.