Director & Head of Retail Operations – Join a Legacy of Excellence

Only Candidates local to the NE Ohio will be considered.

Are you a dynamic leader ready to take on a pivotal role in a thriving retail organization with deep roots in the community? This is your chance to shape the operations of a well-established company that’s been a cornerstone in its industry for decades.

Why This Opportunity Stands Out for a Director & Head of Retail Operations

• Leadership Impact: As the Senior Vice President & Head of Operations, you’ll have the opportunity to drive operational excellence across multiple retail locations, directly influencing the success and growth of the business.
• Hybrid Work Model: Enjoy the best of both worlds with a flexible hybrid schedule—work three days a week at our corporate office in Northeast Ohio, and balance the rest remotely.
• Growth & Innovation: Lead a forward-thinking team where innovation is encouraged, and your strategic vision will be key to driving continuous improvement and business expansion.
• Values-Driven Culture: Join an organization that truly values integrity, community, and service. You’ll play a critical role in fostering a culture of trust, excellence, and innovation at every level.

Key Responsibilities of the Director & Head of Retail Operations

• Operational Leadership: Oversee daily operations to ensure high-quality performance across all retail locations, implementing policies that drive efficiency and growth.
• Strategic Planning & Execution: Collaborate with the CEO and senior leadership team to develop and execute strategic plans that align with the company’s long-term goals.
• Team Development & Leadership: Mentor and develop a high-performing operations team, promoting a positive, inclusive work environment.
• Financial Oversight: Manage budgets, forecasts, and financial performance to meet and exceed business objectives while ensuring cost-effective operations.
• Customer Focus: Ensure customer satisfaction is a top priority, continuously improving the customer experience through innovative service delivery.
• Core Values Integration: Uphold and promote the company’s core values, building local relationships and maintaining a forward-thinking approach to business challenges.
• Risk Management: Identify potential risks and implement strategies to mitigate them, ensuring compliance with all legal and regulatory requirements.

What We’re Looking For in the Director & Head of Retail Operations

• Experienced Leader: 7+ years in an executive or senior management role, preferably in retail operations.
• Retail Operations Expertise: A deep understanding of retail operations, with a preference for experience in the hardware sector.
• Strong Financial Acumen: Proven experience managing complex budgets with strong financial oversight capabilities.
• Strategic Thinker: Exceptional strategic planning, decision-making, and problem-solving skills.
• Educational Background: Bachelor’s degree in business administration, management, or a related field; an MBA or related master’s degree is preferred.

Core Values Alignment for the Director & Head of Retail Operations

• Helpful: Commitment to assisting customers and team members.
• Resourceful & Enterprising: Innovative in solving problems and seizing new opportunities.
• Trust & Community: Builds and maintains strong local community ties.
• Mission-Driven: Prioritizes the company’s goals and mission above all.
• Forward-Thinking: Maintains a consistent and future-oriented approach to business challenges.

Ready to Make an Impact?

If you’re looking for a leadership role where you can make a significant difference and grow with a respected company, we want to hear from you. Apply directly to Mark Krusinski, CPC Email: markjr@emeraldresourcegroup.com or call Mark at 440.627.6902 to take the next step in your career.

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