Job Title – Program Manager

We are seeking an experienced and dynamic Program Manager to play a pivotal role in driving the success of our IT business by managing the delivery of projects. In this high-visibility position, you will lead product, application, and project activities within the assigned program.

Responsibilities:

Strategy & Planning:

• Lead and support the vision and strategy for, ensuring alignment with business objectives.
• Collaborate with IT development and architecture to deliver capabilities and projects according to the program roadmap.
• Maintain a deep understanding of the platform, guiding internal stakeholders on its optimal utilization.
• Develop best practices for content development, analytics reviews, and metrics tracking.
• Assess dependencies, risks, and mitigation plans for all projects within the program.

Acquisition & Deployment:

• Foster effective working relationships with project teams, peers, stakeholders, and vendors.
• Manage vendor relationships, handling escalations, contracts, and ensuring delivery success.
• Support teams in assessing the impact of new functionality on existing business processes and system functionality.
• Drive continuous improvement and a culture of innovation within the program.

Operational Management:

• Provide visibility and reporting of projects within the program to relevant stakeholders.
• Monitor and ensure resolution of requests and issues submitted.
• Devise an implementation roadmap, identifying applications to onboard onto and related priorities.
• Support stakeholders as they engage with the platform, providing tips and best practices.
• Drive the strategic direction of the Platform.

Incidental Functions:

• Fulfill affirmative action obligations and ensure compliance with equal employment opportunity policy.
• Travel up to 20% of the time.
• Work outside the standard office 7.5-hour workday may be required.

Position Requirements:

Formal Education & Certification:

• Bachelor’s Degree (or foreign equivalent) or at least 12 years of experience in Information Technology or Business.
• PMI Certified Project Management Professional (PMP) or PMI Agile Certified Practitioner (PMI-ACP) preferred.
• Builder and Project Lead certifications preferred.

Knowledge & Experience:

• 8+ years of IT and/or business experience.
• 8+ years of experience in IT or business analysis, project management, and/or program management.
• 2+ years of proven ability to successfully lead projects preferred.
• 5+ years of hands-on experience managing large-scale IT initiatives.
• Well-versed in project management concepts, methodologies, and tools.

Personal Attributes:

• Ability to work collaboratively in a fast-paced environment, ensuring projects stay on schedule and within budget.
• Effective leadership under pressure, guiding a program team to meet deadlines and exceed client expectations.
• Strong decision-making skills for problem identification and solution recommendation.
• Excellent communication skills, capable of tailoring the communication approach based on the situation.
• Commitment to fostering a culture of inclusion and diversity.

Physical Activities/Capabilities/Work Environment:

• Sit for extended periods; walk and stand occasionally.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other components.
• Lift and transport moderately heavy objects occasionally.
• Work environment involves everyday risks typical of offices, meeting rooms, and training rooms.
• 20% travel may be required.
• Work outside the standard office 7.5-hour workday may be required.

Mandatory Skills:

• 5-10 years of experience in a relevant field.

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