Customer Service Representative Job Description

Title: Customer Service Representative

$18/hr

Functions of the Customer Service Representative

• The position is assisting in processing orders from suppliers in our supply chain.
• Entering orders and communicating with customers
• The candidate will interact with customers; give information in response to inquiries about accounts, products, and services.
• Will communicate with customers through Outlook email and take their manual product orders and quantities through an Excel spreadsheet.  
• Excellent computer skills and communication skills are a must.
• Takes care of and settles customer complaints, special orders, or returns in-store or via phone or mail.
• Answers customers' questions regarding product or service and operation or maintenance.
• Receives and processes orders provide information concerning pricing, changes in service, discontinuance, and shipping.
• To be successful the candidate needs to understand warehouse distribution and supply chain management.