Job Title: Compute and Storage Manager

Job Location: Cleveland, OH (Hybrid)

Compensation: Up to 127k

Responsibilities:

Strategy & Planning:

• Provide leadership in planning, designing, developing, and executing process improvements with a focus on simplification and optimization.
• Offer architectural expertise, direction, and assistance to Systems Analysts, Engineers, Architects, and stakeholders.
• Define business requirements, systems, and storage goals by collaborating with clients, peers, and decision-makers, and address business systems issues.
• Present hardware and software solutions to IT management.
• Engage with vendors to evaluate solutions aligning with business and IT objectives.
• Contribute to the annual budgeting process by recommending required resources.
• Research emerging infrastructure technologies and recommend solutions that enhance cost-effectiveness, systems flexibility, and security.
• Collaborate with other IT teams to ensure exceptional service delivery.
• Lead projects to expand or upgrade technical capabilities.

Acquisition & Deployment:

• Conduct research on hardware and software products to contribute to solution roadmaps.
• Participate in deploying new systems, releases, versions, and maintenance modifications to systems software.
• Coordinate solution implementations with clients and staff, including contracted services.
• Deploy service solutions that simplify processes, optimize service delivery, or address problems.

Operational Management:

• Provide leadership for team members designing and leading projects to implement solutions addressing multiple platform processing requirements.
• Ensure IT adherence to availability, reliability, governance, and business needs.
• Ensure team members have the tools to monitor control systems, collect performance data and metrics, and prepare summary reports.
• Enable team members to install and configure software and hardware products, ensuring compatibility.
• Contribute to service level goals and objectives development.
• Lead team members in implementing and updating policies, procedures, and technologies for infrastructure products and services.
• Foster a culture of process automation for optimizing results.
• Ensure team members measure and report on services rendered, solutions delivered, and problems resolved.
• Provide disaster recovery capability and support for critical systems and support environments.
• Offer feedback and guidance to managed service providers.
• Set employee objectives, monitor and evaluate performance, and provide feedback and mentoring.
• Provide guidance and mentoring to staff members for development plans, training, skills assessment, career planning, and goal planning.

Incidental Functions:

• Assist with other projects to enhance efficiency and effectiveness.
• Work closely with team members on Change Management preparations and implementations, providing leadership and technical subject matter expertise.
• Provide detailed design regarding application architecture solutions, changes, and production modifications.
• Attend meetings with the team, clients, peers, management, and vendors.
• Handle hiring activities, affirmative action obligations, and equal employment opportunity policy compliance.
• Provide 24/7 on-call support.

Qualifications:

Formal Education & Certification:- Bachelor’s Degree (or foreign equivalent) or at least 12 years of experience in Information Technology or Business.

Knowledge & Experience:

• 8+ years of IT-related experience.
• 2+ years of supervisory experience or team responsibility.
• 4+ years of experience with platform server and/or storage theories, principles, and practices.
• 4+ years of in-depth hands-on experience with systems, storage, hosting, and security architectures and design.
• 4+ years of enterprise administration experience with Storage, VMware, Windows, Linux, and/or Unix systems.
• 2+ years of Virtualization technology expertise.
• Solid knowledge of (SAN, NAS, RAID, Fibre Channel, clustering, and encryption) technologies.
• Working knowledge and experience with Active Directory, DHCP, DNS, File Services, virtual machine hosting, and vulnerability management.
• Working knowledge of network protocols.
• Skills in security, privacy protection, and audit-oriented principles.
• Experience managing relationships with partners and vendors.
• Experience defining and managing contractual human resources.
• Knowledge of storage management solutions software, techniques, and procedures.
• Working knowledge of data retention practices and laws.
• Experience with MS Project and Visio for project management leadership.
• Experience leading projects.
• Understanding of IT processes like Incident Management, Problem Management, Change Management, and Configuration Management.
• Experience in developing documentation and presenting solutions to management and teams.
• Skills in organization, planning, and communication.

Personal Attributes:

• Strong analytical, conceptual, and problem-solving skills.
• Logical reasoning and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to mentor junior team members.
• Strong presentation and interpersonal skills.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Team-oriented and collaborative.
• Commitment to fostering a culture of inclusion and diversity.
• Willingness to travel to domestic and international sites.
• Flexibility to work outside the standard office 7.5-hour workday when necessary.

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