Job Description: Compute and Storage Engineer

Responsibilities:

Strategy & Planning:

• Collaborate with Storage and Compute engineers to design and implement new compute structures.
• Review and analyze the effectiveness and efficiency of existing systems, developing strategies for improvement.

Acquisition & Deployment:

• Lead projects during acquisitions, performing installations/migrations for compute and storage needs.
• Implement new or lifecycle compute platforms in collaboration with project managers and site personnel.
• Provide support for testing new and existing server hardware, storage, and BRS solutions.
• Collaborate with systems engineers/architects for upgrades to operating systems, hardware, etc.

Operational Management:

• Implement new compute and storage services and manage the technical resources required for their operation.
• Utilize Infrastructure as Code, employing Git and Jenkins script automation tools for managing and deploying compute and storage systems.
• Provide primary support for incident resolution in the storage and compute environment.
• Manage vendor support incidents to resolution.
• Prioritize, schedule, and administer enhancements and defect resolution.
• Record, track, and document the problem-solving process, ensuring effective communication with stakeholders.
• Test fixes and perform post-resolution follow-ups to ensure adequate problem resolution.
• Maintain and enhance the performance of all compute and storage-related software and applications.
• Document software updates, knowledge bases, and FAQs to assist in problem resolution.
• Perform preventative maintenance, including the installation of software upgrades, patches, hot fixes, etc.
• Apply diagnostic utilities to aid in troubleshooting.

Incidental Functions:

• Contribute to other projects as required to enhance the group's efficiency.
• Assist and participate in Change Management preparations and implementations, providing technical subject matter expertise.
• Attend and occasionally lead meetings with the team.
• Provide periodic 24/7 on-call support for specific functions.

Qualifications:

Formal Education & Certification: Bachelor’s degree (or foreign equivalent) in Computer Science, Computer Engineering, or Information Technology.

Knowledge & Experience:

• 5+ years of IT experience.
• 2+ years hands-on VMWare virtualization administration experience.
• Prior experience with IT infrastructure administration, storage, and server solutions.
• Experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Technical understanding of modern enterprise storage technologies, such as Pure, NetApp, and Dell.
• Strong technical understanding of compute management technologies and troubleshooting, such as Dell OME or related server management systems.
• Technical knowledge of network protocols TCP, SIP, RTP, UDP, VLAN (802.1q), and troubleshooting communication issues using them.
• Knowledge of trends in technology related to compute and storage solutions.

Personal Attributes:

• Strong and comprehensive verbal and written communication skills.
• Responsive and alert to new learning opportunities, demonstrating a commitment to continuous growth and development.
• Motivated and competent, contributing appropriate time and effort to tasks.
• Detail-oriented with a focus on accurate and timely results.
• Organized and able to prioritize tasks effectively.
• Attentive and responsive to customer needs and concerns.
• Strong analytical and problem-solving abilities.
• Customer service-oriented with a commitment to team and individual success.
• Strong commitment to inclusion and diversity.

Note: This position works in the office three days a week and is eligible to work remotely two days a week. This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

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