Job Title: Intake Specialist / Front Desk

Location: 1300 Fremont St, Manhattan, KS 66502

Position Type: Full-Time, In-Office

About Us

We are a client-centered Estate Planning & Elder Law firm dedicated to helping individuals and families protect their legacies, plan for the future, and gain peace of mind. Our team values professionalism, compassion, and efficiency in every client interaction. We are seeking a personable and detail-oriented Intake Specialist/Front Desk to be the welcoming face and voice of our firm.

Role Overview

The Intake Specialist/Front Desk plays a key role in ensuring an excellent client experience from the very first interaction. This position is responsible for greeting clients, answering phones, managing initial intake conversations, and providing administrative support to the legal team. The ideal candidate is organized, professional, and able to balance empathy with efficiency.

Key Responsibilities

• Greet clients and visitors warmly and ensure a positive first impression.
• Answer incoming phone calls, respond to inquiries, and route calls to the appropriate team members.
• Conduct initial client intake, including gathering information and scheduling consultations.
• Manage the front desk area, ensuring it remains welcoming and organized.
• Maintain appointment calendar and coordinate scheduling for attorneys and staff.
• Handle mail, deliveries, and other office correspondence.
• Provide administrative support as needed, including data entry and client file management.
• Uphold confidentiality and professionalism in all client communications.

Qualifications

• Previous experience in a receptionist, intake, or front desk role preferred.
• Strong interpersonal and communication skills (in person and over the phone).
• Ability to handle sensitive information with discretion.
• Detail-oriented with excellent organizational skills.
• Proficient with Microsoft Office and comfortable learning new software systems.
• Professional appearance and demeanor.
• Experience in a law firm or client service setting is a plus.

What We Offer

• A welcoming, team-oriented environment.
• Opportunities for professional growth and development.
• Competitive compensation based on experience.
• The chance to make a meaningful impact in the lives of our clients.

We understand the complexities of navigating new opportunities in the legal space. You can trust that all employment inquiries are kept strictly confidential.