Client Services Director- Law Firm

Starting Rate: $9 per hour

Location: Remote (U.S.-based client)

About the Firm

We are a growing law firm committed to delivering exceptional client care and high-quality legal services. We pride ourselves on professionalism, responsiveness, and building strong relationships with the individuals and families we serve.

We are seeking a Client Services Director who is warm, resourceful, organized, and passionate about helping clients feel supported from the first interaction through the completion of their matter.

Position Overview

The Client Services Director (CSD) is responsible for overseeing and elevating the entire client experience. This role ensures that clients feel heard, valued, and guided at every step of their journey. The CSD manages intake, communication workflows, client satisfaction, and coordination between clients and the legal team. This is a client-facing, relationship-centered role that requires empathy, follow-through, and strong communication skills.

Key Responsibilities

Client Intake & Onboarding

• Serve as the primary point of contact for all new inquiries and leads.
• Conduct initial intake calls, assess client needs, and determine fit for the firm.
• Schedule consultations and ensure clients receive all necessary pre-meeting materials.
• Deliver a seamless onboarding process for newly retained clients.

Client Relationship Management

• Maintain consistent, proactive communication with clients throughout their case.
• Follow up to ensure clients understand the next steps and feel supported.
• Handle client questions with professionalism, clarity, and empathy.
• Monitor client satisfaction and address concerns promptly.

Administrative & Operational Support

• Maintain accurate client records within the firm’s CRM/case management system.
• Track KPIs related to intake, conversion rates, and client satisfaction.
• Coordinate internally with attorneys and support staff to keep cases moving efficiently.
• Identify workflow bottlenecks and propose improvements.

Sales & Conversion Support

• Conduct follow-ups with potential clients after consultations.
• Confidently discuss the value of the firm’s services and support the client in making a hiring decision.
• Ensure transparency and clarity around fees, retainers, and next steps.

Qualifications

• Experience in a law firm, customer service, sales, or client-facing role (legal experience is a plus but not required).
• Warm, empathetic communication style with strong listening skills.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Professional written and verbal communication.
• Tech-savvy and comfortable learning new systems (CRM, case management, email platforms).
• Ability to work independently and maintain confidentiality.

Preferred Traits

• Service-oriented mindset.
• Problem-solver with strong judgment.
• Comfortable having conversations that involve guiding clients through emotions and stress.
• Reliable, proactive, and committed to follow-through.

Compensation & Schedule

• Starting Rate: $9 per hour
• Full-time role
• Opportunities for growth within the firm
• Potential for performance bonuses based on intake conversion and client satisfaction metrics

We’re excited to welcome a dedicated and client-focused professional to our team. If you’re ready to make a meaningful impact and grow with a firm that truly values its people, we encourage you to apply today.