Director of Managed Network Services
Location: Fully Remote (U.S. Based)
An established and growing IT Solutions & Managed Services Provider is seeking a Director of Managed Network Services to lead its Network Operations Center (NOC), Network Engineering, and Managed Infrastructure Services organization. This role will oversee the day-to-day operations, technical direction, and continued growth of the managed network services practice while partnering closely with executive leadership on the future of the business.
We're looking for a leader with a strong enterprise networking background who has progressed into leadership while remaining highly technical. The ideal candidate has built and led engineering teams within a VAR, MSP, or consulting organization and is comfortable supporting complex customer environments, mentoring engineers, and serving as the senior technical escalation point for major customer issues.
What You'll Do
- Lead the Network Operations Center (NOC), Network Engineering, and Managed Infrastructure Services teams
- Drive operational excellence, scalability, and service quality across the managed network services organization.
- Serve as the senior technical leader for complex customer environments and critical network escalations
- Partner with engineering teams on network architecture, technical strategy, and service delivery improvements
- Mentor and develop network engineers, technical leads, and managers while fostering a strong engineering culture
- Improve service delivery, operational processes, automation, and customer satisfaction across the managed services organization
- Collaborate with executive leadership on strategic initiatives, service offerings, and long-term business growth
- Continue building and scaling a high-performing managed network services organization
Ideal Background
- Experience leading Network Operations, NOC, Managed Infrastructure, or Managed Network Services teams within a VAR, MSP, Systems Integrator, or technology services organization
- Built your career as a Network Engineer, Consulting Engineer, Solutions Architect, or Infrastructure Engineer before moving into leadership
- Strong enterprise networking background across routing & switching, wireless, SD-WAN, data center networking, firewalls, and cloud networking
- Experience supporting enterprise customer environments and serving as the senior technical escalation point for complex customer issues
- Demonstrated success building, mentoring, and developing high-performing engineering teams
- Experience improving service delivery, operational processes, automation, and overall customer experience within a managed services organization
- Ability to lead through technical credibility while balancing strategic leadership, engineering mentorship, and customer engagement.
- CCNP, CCIE, or equivalent enterprise networking expertise is highly preferred
What We Offer
- Competitive salary based on experience
- Annual bonus opportunity
- Opportunities for professional growth and career advancement
- A collaborative team environment that values innovation and continuous learning
- Access to cutting-edge technologies and projects across networking, data center, cloud, and security
- Generous Paid Time Off (PTO)
- Additional company-paid holidays
- Premium medical, dental, and vision coverage
- Company-paid life and disability insurance
- 401(k) with company participation
If you're interested in learning more, apply directly or reach out confidentially for additional details.
Please apply today or send your resume directly to: Alex.Higgins@Levelociti.com
To view additional opportunities, visit: https://levelociti.com/job-search/