Administrative Assistant

Job Summary

We are looking for a dependable and customer-focused Senior Administrative Assistant to provide administrative and customer service support. This role involves answering incoming calls, assisting customers at the front counter, and coordinating service requests and truck dispatch.

Responsibilities

• Answer incoming calls from customers regarding water services.
• Provide friendly and professional customer service by phone and in person.
• Assist customers at the front counter with questions and service needs.
• Coordinate and dispatch service trucks using various computer programs.
• Enter and maintain information accurately in computer systems.
• Provide general administrative support as needed.

Qualifications

• Previous customer service experience, both in person and over the phone.
• Strong communication and interpersonal skills.
• Comfortable working with multiple computer programs and systems.
• Experience with Microsoft Office/Microsoft 365.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks in a busy customer-service environment.

Ideal Candidate

The ideal candidate is professional, friendly, organized, and comfortable interacting with customers while managing multiple tasks and service requests.