We are hiring for an Administrative Manager to support services at our Abbotsford location.

POSITION TITLE:

Administrative Manager

STATUS:

Permanent | Full-time

LOCATION:

Abbotsford, BC

HOURS OF WORK:

Monday to Friday | 7:30 am to 3:30 pm

SALARY:

$22 – $25 per hour with the exact rate determined based on experience, qualifications, and applicable position requirements

START DATE:

As soon as possible

CORE CANDIDATE SKILLS:

We’re seeking a reliable and adaptable Administrative Manager with strong leadership, communication and customer service skills, while able to manage changing priorities and support daily operations. Must have access to a personal vehicle and be willing to commute to the noted locations to meet the needs of the role. Preference in those who have reception/admin experience, direct customer service skills / patient de-escalation skills, and Jane software knowledge preferable.

SUMMARY

The Administrative Manager is responsible for ensuring the smooth daily operations of the clinic. This role involves providing clerical and administrative support to staff, visitors, and clients, provide return to work coordination, as well as collaborating with Back in Motion's Corporate Resources, Health and Safety, and Human Resources. The person will serve as the primary point of contact for activities related to facilities, purchasing, health and safety, new hire orientation, and security while managing administrative requests that affect the clinic.

RESPONSIBILITIES

Reception & Administrative Support:

• Manage incoming calls and inquiries via phone and email.
• Schedule appointments and assist walk-in clients.
• Follow up with clients on appointments and ensure cancellations are handled appropriately.
• Prepare and restock treatment rooms before and after appointments.
• Maintain cleanliness and organization of linens and materials.
• Coordinate staff schedules and fill absences, reporting any issues to the Senior Administrative Manager.
• Train and mentor administrative staff while ensuring excellent client relations.

Data Entry & Billing:

• Create and update client records and databases.
• Ensure cleanliness of facilities and the upkeep of office equipment.
• Apply referral sources payments for your site.
• Manage billing and invoicing procedures, ensuring accuracy and timeliness.

IT & Facilities:

• Act as the liaison for facility and computer needs, reporting issues to Facilities and/or IT.
• Monitor and report on the quality of repairs and janitorial services.
• Manage keys and security access for the facility, ensuring proper communication with contractors and service technicians.

Purchasing:

• Verify and process approvals for purchasing needs.
• Maintain office and clinic supplies to avoid emergencies in ordering.

Human Resources:

• Welcome and orient new staff members, introducing them to the team.
• Set up new staff on the computer system and facilitate necessary access and resources.
• Collaborate with HR for new hire orientations and documentation.

Health and Safety:

• Serve as the Health and Safety Representative, conducting orientations and policy updates.
• Facilitate monthly committee meetings, ensuring required certifications are up to date.
• Maintain safety documentation and conduct audits and inspections as needed.

Return to Work Coordination:

• Assist clinicians and clients (injured workers) in implementing and following the procedures of the return to work plan.
• Work with case management teams to provide administrative support.
• Assist clinicians in documenting, monitoring, coordinating, tracking the following:
• Return-to-work plans and goals
• Respond to inquiries about claim status
• Enter data into systems to set benefit rates
• Process requests
• Collaborate with case workers, employers, and service providers
• Liaise with external stakeholders to organize meetings, scheduling Job Site Visits (JSVs), case conferencing, etc. on behalf of the clinicians.

Miscellaneous:

• Gather feedback from stakeholders and distribute relevant information to staff.
• Coordinate meetings and liaise with various departments to resolve site issues.
• Perform additional duties as assigned to support clinic operations.

QUALIFICATIONS:

• Minimum of 1 year in an administrative role, ideally in a supervisory capacity within a similar healthcare environment.
• Relevant courses or a diploma in healthcare administration or related field preferred.

HOW TO APPLY:

Apply online or email your resume to Careers@Backinmotion.com

ABOUT BACK IN MOTION:

Back in Motion is a multiple award-winning employer with a culture of excellence, mutual respect, integrity, teamwork, and commitment to people.

Our team members say they enjoy our flexible working conditions within an environment of growth and development. They truly value that we hire from within for new opportunities and leadership roles. Because our teams are diverse and inclusive, we believe we are stronger because of our unique experiences and perspectives. Mentorship, training, opportunities to contribute, and continuous support in our career and personal milestones are just a few standards that are most valued within BIM.

Work with us and with our amazing team to make a real difference in people’s lives.

To learn more about what it is like to work at Back in Motion visit https://youtu.be/T8pStdlgHM0

Follow us on Social Media

facebook.com/BackinMotionHealth instagram.com/BackinMotion_Health