Our client is seeking a skilled and service-minded Switchgear Repair Operations Manager to lead their switchgear testing and repair division. This senior leadership role is ideal for someone who thrives in a fast-paced technical environment, values servant leadership, and is committed to delivering exceptional customer and employee experiences.

This position offers the opportunity to shape strategy, develop teams, and drive continuous improvement in a key business unit supporting critical infrastructure industries.

Role Overview

As the Switchgear Repair Operations Manager, you will oversee all operations related to low-, medium-, and high-voltage switchgear testing and repair. You’ll collaborate closely with technicians, project managers, sales, and customers to ensure safe, high-quality, and efficient work execution—both in-shop and onsite.

This role is ideal for an experienced leader who enjoys combining hands-on technical expertise with operational leadership.

Responsibilities & Expectations

Operational Leadership

• Manage switchgear testing and repair operations across low-, medium-, and high-voltage systems
• Oversee both in-shop and onsite repair, maintenance, and testing activities
• Ensure daily operations support production schedules, labor requirements, and customer deadlines
• Develop and evaluate work plans, labor forecasts, and reporting requirements

Customer & Project Support

• Collaborate with sales on quote development and pre-bid job walks
• Assist with customer inspection visits and ensure work meets specifications and safety requirements
• Review, finalize, and deliver inspection and maintenance reports
• Serve as a technical resource for customers and internal stakeholders

Team Leadership & Development

• Provide servant leadership and mentorship to repair technicians
• Conduct training, maintain documentation, and drive accountability at all levels
• Lead one-on-one meetings, performance reviews, and development discussions
• Foster a unified culture between management and hourly teams

Safety, Quality & Continuous Improvement

• Actively participate in safety audits, incident reporting, JHAs, LOTO compliance, and training
• Drive improvements in key customer-facing metrics including:
• Quality, Time to Quote, Approval to Ship, Ship to Invoice
• Support development of quality program documentation, work instructions, and process standards
• Provide input to enhance shop organization, efficiency, and overall operational performance

Administrative & ERP Support

• Partner with customer service to maintain ERP accuracy:
• job creation, materials identification, labor planning, billing support
• Maintain consistent records for training, accountability, and process control

Qualifications & Competencies

• 6+ years of experience in low-, medium-, and high-voltage switchgear testing, repair, and quoting
• Experience with lock-out/tag-out (LOTO) programs and identifying LOTO points from one-line diagrams
• 3+ years of leadership experience preferred (managing technicians or field teams)
• Experience working with pad-mount transformers (testing, oil sampling, component change-out) preferred
• NETA or equivalent certification preferred, not required
• Prefer experience with MSHA 30 CFR Part 46 (above-ground/underground)
• Strong working knowledge of:
• Breakers (air, vacuum, SF6, oil-filled)
• Contactors, relays, control systems
• Switchgear lineups, load break switches, and related apparatus
• Skilled in interpreting results from:
• Megger, ductor, ratio testers, primary/secondary injection, hi-pot, resistance testing, Doble test sets
• Strong analytical, written, and verbal communication skills
• Experience preparing, reviewing, and assembling test reports
• Willingness to work overtime as needed

Ideal Candidate Traits

You’ll excel in this role if you:

• Lead with integrity and emphasize safety
• Foster teamwork, accountability, and high standards
• Are committed to delivering an exceptional customer experience
• Bring an entrepreneurial mindset and drive continuous improvement
• Communicate clearly, consistently, and with purpose
• Embrace lifelong learning and encourage growth within your team

About the Employer (Anonymized)

Our client is a leading power services and electromechanical solutions provider supporting mission-critical sectors across North America. Their customers include industrial facilities, utilities, hospitals, manufacturers, renewable-energy operators, and more.

They offer high-growth career pathways, collaborative leadership opportunities, and a values-driven culture centered on safety, accountability, integrity, teamwork, customer focus, and innovation.

Compensation & Benefits

• Salary Range: $95,000 – $125,000 annually
• Annual performance-based bonus eligibility
• Paid Time Off (PTO)
• 401(k) with employer match
• Bonus incentives
• Tuition reimbursement
• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• Additional benefits available

Equal Opportunity

Our client is committed to equal employment opportunity regardless of race, color, religion, gender, national origin, sexual orientation, age, disability, veteran status, or any protected characteristic.