A superlative Director of Residences based in Stamford, Connecticut is sought out for an
exciting role based in a Family Office in Connecticut. The family has properties in
Southampton, Manhattan, Greenwich, Puerto Rico, and Florida and this role involves
oversight of all properties with the understanding that not all of them are completed yet.
Many of the properties are under renovation or construction and each will be toggled out
at being completed within the next 3 years or so. This role will involve the hiring and
oversight of staff in each location as needed (I.E., housekeepers) as well as vendor
management. The candidate to hire must be able to travel and be hands-on for what is
required at the properties. Being experienced in oversight/management of properties and
staff is important for this role as well as being flexible with scheduling. This role will
involve a 24/7 mindset and being available as needed; flexibility and a helpful personality
is key for this role. The general hours can be expected to be between 50-60 a week. The
Director of Residences will work out of the Family Office, and liaison between there, and
other properties. The Director of Residences role is to ensure that they maintain their
value, ensuring that the properties are meticulously maintained, all is in proper working
order, and logistical operations are running smoothly. This role is a collaborative and
hands-on position and will report directly to the principals. The role starts as soon as a
great fit is found.
Requirements:
• Good management and leadership skills
• Prior experience supporting UHNW families particularly with oversight involving
multiple residences
• High level of discretion, professionalism, and emotional intelligence
• Strong communication skills and the ability to anticipate needs
• Keen attention to detail
• Tech-savvy (Google Suite, MS Office, Adobe, home operation/automation
software etc.)
• Excellent written and verbal communication skills
• Strong strategic and analytical mindset
• Extremely organized and able to manage multiple complex projects
• Able to lift up to 50 lbs.
• Valid driver’s license and clean driving record
• A proficiency both in property management (I.E., landscaping, HVAC, etc.) as
well as hospitality (I.E., making sure the family has food in stock upon their arrival
at one of their home locations they are arriving at) is desired for this role. A
construction background is welcome for this role. Working excellent with others
and being able to bring out the best in other staff is sought out for this role.
• Discretion and confidentiality are non-negotiable (NDA required)
Job Duties:
• The candidate to hire will serve as the bridge between the owners and the various
properties they own. They are responsible for overseeing multiple properties and
are the key that ensures that their properties meet the highest standards of
excellence.
• The candidate to hire will be pivotal in ensuring the financial stability and
operational efficiency of the properties they oversee. They are the key to creating a
seamless and harmonious operation across a diverse portfolio of properties under
their management. The Director of Residences must ensure that essential
expenses are managed judiciously while unnecessary costs are curtailed to maintain
financial equilibrium.
• Contract negotiation, dealing with various service providers, contractors, and
vendors. The candidate to hire must have a strong understanding of the market
and good negotiation skills to secure a favorable contract on behalf of their
principals. Nurturing and sustaining relationships with various contractors,
ranging from handymen to landscapers. Building and maintaining these
collaborative partnerships contribute significantly to the seamless operation and
maintenance of the properties.
• Representing the principals effectively. Functioning as the voice of the property
owners, ensuring that their preferences and desires are conveyed effectively to the
support staff and all relevant parties.
• Additionally, when permitted by the principals, the Director of Residences
shoulders the responsibility of making critical decisions on their behalf. These
decisions vary in range and complexity. It could be as simple as overseeing daily
operations or complex decisions like authorizing major repairs and renovations.
To execute this role effectively, they must possess the competence and judgment
necessary for such crucial decision-making, safeguarding the principals’ interests
and the property’s overall well-being.
• Address any maintenance issues promptly; whether routine repairs or emergencies,
the candidate to hire must be capable of handling anything.
• Recordkeeping of the properties. From invoices of payments to expense records,
the candidate to hire must be diligent in keeping that information handy. It is
crucial information while filing tax reports or during audits.
• Responsible for ensuring routine maintenance and repairs are carried out on time
so that the properties remain in excellent condition. Apart from major repairs, for
which they must consult with the principal owner, they are responsible for all
minor and major upkeeps.
• Ensure legal and regulatory compliance, such as local, state, and federal regulations
and zoning ordinances. They must also oversee property insurance policies,
ensuring adequate coverage to safeguard the property’s interests.
• Strategically update, document, and own household systems (“Household
Manual”), solving for ambiguity with step-by-step, self-initiated solutions.
• Relieve the Principal of operational thinking, proactively communicating which
tasks are being managed and delivering status updates without prompting.
• Hiring and managing staff compensation.
• Overseeing staff calendaring.