Dental Office Manager, London, ON
SNAPSHOT
- Location: London, ON (in person)
- Employment: Permanent, full-time
- Compensation: $70,000 to $80,000 per year based on experience and qualifications, plus performance-based bonus opportunities
- Reports to: Regional Manager
- Recruiter: Sarah Pickett, Director of Recruitment, Meda Agency
ABOUT THE OPPORTUNITY
A people-focused, internally funded dental group with 15 locations, based in London, Ontario, is hiring an experienced Dental Office Manager. Exceptional patient care starts with exceptional leadership. This role is for someone who takes pride in running an outstanding practice: patients feel welcomed and cared for, dentists feel supported, employees feel valued and understand expectations, and daily operations are organized and productive.
Reporting to the Regional Manager, you will take ownership of clinic performance, scheduling, staffing, and the patient experience. You will combine warmth and professionalism with the ability to make sound decisions, address concerns directly, and follow through consistently.
WHAT WE OFFER
- Annual salary of $70,000 to $80,000, based on experience and qualifications
- Benefits package (extended health, dental, vision, and life insurance) and performance-based bonus opportunities
- Paid vacation and paid time off
- Yearly uniform allowance
- On-site parking and mileage reimbursement
- Professional development and leadership training
- Support from regional leadership, HR, and corporate teams
- A supportive and welcoming team environment, including company events
- The opportunity to make a meaningful impact on the success of a practice and the experience of the people within it
WHAT YOU BRING
- Demonstrated success managing a dental practice, with strong knowledge of scheduling, staffing, treatment coordination, billing, and collections
- A track record of improving practice performance while maintaining positive patient and team relationships
- Strong employee relations and performance management skills, including confidence handling sensitive conversations and documenting them appropriately
- Exceptional organization, attention to detail, and follow-through: you anticipate needs, track commitments, and bring matters to completion
- Financial and operational confidence, including the ability to interpret reports, manage labour costs, and turn performance data into practical action
- A calm, approachable leadership style paired with clear expectations and sound professional boundaries
- Excellent written and verbal communication, discretion, and judgment about when to act independently and when to seek guidance
- Proficiency with dental practice management software; Tracker experience is preferred
- Experience partnering with union leadership and staff is preferred
WHAT YOU WILL LEAD
Practice performance and operational excellence
- Take ownership of daily operations, delivering on production, collection, and labour targets while maintaining excellent patient service and appropriate staffing
- Proactively manage provider schedules, chair utilization, patient flow, cancellations, and short-notice openings to maintain a full, efficient, and productive schedule
- Oversee hygiene recalls, treatment follow-up, and case acceptance support, helping patients move forward with provider-recommended care
- Monitor billing, collections, accounts receivable, and key performance indicators; identify gaps and implement improvements
- Maintain accurate timekeeping, staffing plans, and vacation coverage aligned with clinic needs
- Lead purposeful daily huddles and regular team meetings so priorities, responsibilities, and follow-up actions are clear
People leadership and employee relations
- Build an engaged, collaborative team through clear expectations, practical coaching, recognition, and consistent accountability
- Oversee recruitment, onboarding, training, and ongoing employee development in partnership with regional leadership and HR
- Address employee concerns and interpersonal conflict promptly, fairly, and professionally
- Manage performance proactively through regular feedback, documented coaching, and formal reviews, partnering with HR and regional leadership on corrective action
- Support respectful, constructive partnerships with union leadership and staff
- Maintain timely, accurate, and objective documentation of employee discussions, performance matters, decisions, and follow-up commitments
Patient experience and professional relationships
- Set the standard for a warm, attentive, and highly professional patient experience
- Build trusted relationships with patients, dentists, and team members through responsive communication and reliable follow-through
- Resolve patient concerns with empathy, discretion, and sound judgment
- Oversee front desk standards, including appointment confirmations, chart preparation, patient and insurance information, treatment estimates, and payment arrangements
Quality, compliance, and follow-through
- Ensure clinic policies, privacy requirements, health and safety standards, and infection prevention procedures are consistently followed in collaboration with clinical leads
- Maintain organized records, operational logs, checklists, inventory controls, and equipment maintenance coordination
- Ensure required training and assigned tasks are completed, documented, and followed up on
- Keep regional leadership informed of performance, emerging concerns, and matters requiring additional support or approval
HOW TO APPLY
Reply to this message or contact Sarah Pickett at Meda Agency (sarah@medaagency.com, +1 (416) 319-7784) with your resume and a brief note highlighting your dental management experience and operational achievements. Accommodations are available on request throughout the recruitment process.