Operations Manager – Platform & Network Operations 

Location: Vancouver, BC

About

Our Client is building one of the largest mobile clinic networks in the United States. Its proprietary, fully integrated platform has hosted a network of over 3000 nurses, over 200 doctors and a pharmacy network through its Doctor networks across 50 states. The platform includes a built-in, easy-to-use suite of fully integrated tools for accounting, documentation, sales, inventory, booking, and managing patient data, which enables licensed healthcare professionals to provide services directly to patients at home, office or hotel. They are bridging the gap between provider compliance and patient convenience, empowering nurses, med spa technicians, and other licensed healthcare professionals. The platform allows healthcare professionals to deliver services independently, on their own terms, or to add mobile services to existing location-based operations. Our client has a 503B pharmacy network servicing all 50 states and is closely affiliated with a U.S. certified e-script and telemedicine provider network. They were recognized again in 2025 as one of Canada’s Technology Fast 50™ award winners as well as one of Fastest-Growing Company in North America on the 2025 Deloitte Technology Fast 500™

Our ecosystem combines booking and scheduling, telemedicine, e-scripts, pharmacy and inventory support, documentation, payouts, and compliance workflows—allowing providers to operate safely and independently with medical oversight. They supports delivery of IV therapy, IM injections, aesthetics, GLP-1s, peptides, and wellness services at home, in-clinic, or on-site, serving both individual providers and multi-location medspa partners. 

The Role 

We are seeking an Operations Manager to own the day-to-day operational backbone of our rapidly growing platform and provider network. This role sits at the intersection of platform operations, partner enablement, compliance-aware workflows, and customer experience. You will ensure our network of nurses, medspa operators, and white-label partners can run seamlessly and compliantly on the platform while the company continues to scale into new markets and service lines. This role works closely with senior management team to lead on the company's key projects.

You will work closely with Product, Customer Success, Compliance/Clinical Operations, Telemedicine, Pharmacy, and Finance to standardize processes, reduce friction, and drive operational efficiency across the organization. 

Key Responsibilities 

Platform & Process Operations 

● Manage day-to-day platform operations across onboarding, booking flows, telemedicine support, pharmacy processes, and payout workflows. 

● Build, document, and optimize SOPs, playbooks, and SLAs to support consistent execution across states and partner types. 

● Identify recurring operational issues and partner with Product to inform feature improvements and light automation. 

● Support rollout of new workflows, services, and platform capabilities, ensuring smooth provider adoption and readiness. 

• Works closely with the senior management team to lead on the company's key projects.
• Project management

Provider & Partner Enablement 

● Oversee the provider lifecycle from onboarding and configuration to activation and retention.

● Ensure accurate setup of service menus, pricing, coverage areas, memberships, and compliance-related requirements in the platform. 

● Coordinate with Customer Success to deliver training and onboarding programs for nurses, medspas, and white-label partners. 

● Help support group, corporate, and event-based service delivery when operational coordination is required.

Compliance-Aware Operational Support (Non-Clinical) 

● Partner with compliance and telehealth stakeholders to ensure operational workflows align with state regulations and documentation requirements. 

● Translate regulatory updates into clear, non-clinical process changes and internal communications. 

● Maintain adherence to HIPAA-aligned workflows, platform documentation steps, consent processes, and data handling expectations. 

Data, Reporting & Continuous Improvement 

● Monitor and report on operational KPIs including activation time, booking success rates, cancellations/no-shows, and support trends. 

● Conduct root-cause analysis and implement systemic fixes to reduce recurring friction points.

● Build lightweight dashboards or reporting that gives leadership visibility into network performance and utilization. 

Cross-Functional Collaboration 

● Serve as the central operational point of contact across Product, CS, Compliance/Clinical, Telemedicine, Pharmacy, and Finance. 

● Support cross-functional launches related to new markets, new services (e.g., GLP-1s, peptides), and new partner models. 

● As our company scales, help shape future operational hiring needs (e.g., coordinators, analysts, or specialists). 

What You Bring 

● 5+ years operations experience in healthtech, medspa/aesthetics, digital health, marketplace/SaaS, or multi-location/franchise environments. 

● Proven ability to build and scale processes in fast-growth settings. 

● Strong data capability (Sheets/Excel; bonus for BI tools). 

● Experience working cross-functionally with Product, CS, Compliance, and Finance.

● Clear communicator who can simplify complex, regulated workflows. 

What Success Looks Like 

● Faster provider onboarding → first booking 

● Higher booking completion with fewer operational issues 

● Standardized workflows and reporting adopted across the network 

● A scalable operational foundation as the company expands