Practice Facilitator

Newfoundland and Labrador Medical Association (NLMA)

ethree Consulting is proud to partner with the Newfoundland and Labrador Medical Association in their search for a Practice Facilitator with The Family Practice Renewal Program (FPRP), a joint initiative of the NLMA and the Department of Health and Community Services (DHCS). The NLMA functions as the employer for staff of FPRP.

Who We Are

The Newfoundland and Labrador Medical Association (NLMA) is the united voice of physicians across the province. As a member-driven, non-profit organization, we advance the political, clinical, and economic interests of the medical profession while championing a fair, accessible, and equitable health care system for all residents.

We believe that strong advocacy, strategic action, and a deep commitment to equity not only improve the working lives of physicians, but they also directly enhance patient care and health outcomes across the province. Through advocacy, collaboration, and leadership, we help shape the future of health care in Newfoundland and Labrador, ensuring the system evolves to meet the needs of patients, providers, and communities.

Our mission drives us to innovate with those we serve and to build a health system that is accessible, sustainable, and trusted by all Newfoundlanders and Labradorians.

The Family Practice Renewal Program (FPRP) aims to advance family practice for better health. We work closely with family medicine physicians, policymakers, and community organizations to identify opportunities for change and work towards solutions within primary care. Our vision is to see family physicians, primary health care providers and patients working together for an effective and sustainable system.

What You’ll Do

Reporting to and assisting the Program Manager, Practice Improvement, the Practice Facilitator is instrumental in supporting primary care practices throughout the province to optimize their practice environments. This role involves providing hands-on, evidence-based support as part of a dynamic provincial program team dedicated to assisting family physicians and their teams. The facilitator addresses common challenges and streamlines processes to elevate practice effectiveness and assist practices to implement new initiatives and ideas into their environments.

Collaboratively, the Practice Facilitator will partner with teams across all regions, engaging with local clinics to foster improvement initiatives. They will be equipped with a suite of practical tools and resources. In this capacity, the Practice Facilitator will guide physicians and their staff through the planning, testing, and implementation of tailored improvements, directly addressing the unique needs of their practice environments and patient populations.

Success in this role relies on strong collaboration with family physicians and their teams to understand their challenges and identify opportunities to make meaningful changes designed to improve patient outcomes. You are a self-starter, comfortable with ambiguity as we grow this program together, leading to a stronger, more effective health care system for the province.

Responsibilities include but are not limited to:

• Relationship Building & Engagement: Developing strong, professional relationships with clinic teams, physician leaders/champions, and stakeholders, engaging them to understand their goals for better patient care, better work experience, and improved quality. Working collaboratively with program leaders and physician champions to inspire teams and leverage diverse strengths and structured approaches to change to achieve clinic goals.
• Practice Capacity Building: Building the capacity of primary care practices to deliver integrated Patient’s Medical/Health Home models, tailoring support to varying levels of readiness, practice behaviours, resources, knowledge and skills. Introducing provincial /program quality improvement opportunities, programs and resources to clinic teams.
• Practice Assessment & Improvement Planning
• Facilitating the implementation of Patients Medical Home/Health Home practice assessments to identify gaps, opportunities, and strengths, helping teams prioritize improvement efforts. Supporting learning through events, workshops and webinars.
• Continuous Quality Improvement: Strengthening clinic teams’ quality improvement capabilities using the Model for Improvement, supporting implementation of quality improvement measures and evaluation. Helping clinic teams share results and lessons learned to accelerate improvement across practices and sustain long‑term progress.
• Resource & Tool Development: Developing tools and resources that support interactive learning initiatives, both virtually and in‑person.
• Program Support: Completing other duties as required to support the priorities and initiatives, within the program.

What You’ll Bring

• A Bachelor’s degree in Public Health, Health Administration, Nursing, Social Work or Business or another related field.
• Minimum 3-5 years' experience in the healthcare sector (two years’ experience working in a primary care setting is preferred, but not mandatory).
• Experience with project management, change management and/or quality improvement.
• Excellent written, oral, and electronic communication skills in English; able to convey complex information clearly to varied audiences.
• Ability to build professional, collaborative relationships with diverse stakeholders, including physicians, government partners, regulatory bodies, and national associations.
• Self-starter, able to take initiative and anticipate organizational needs in an ever-changing environment.
• Thrives in a team environment, demonstrating professionalism, trust, respect, and integrity in handling sensitive information.
• Highly organized with excellent time management skills; attention to detail.
• Enthusiasm for continuous learning and improvement and ability to facilitate and build capacity of practice team members and physicians to reach the outcomes set by the organization.
• Ability to use evidence, data, and experience to facilitate decision-making.
• Objective and able to represent different perspectives and manage critical conversations respectfully.
• Experience with the provincial Electronic Medical Record (EMR) would be an asset.
• A valid driver's license with access to a reliable vehicle for travel is required.
• Proficient in use of full suite of Microsoft programs and platforms, including cloud-based file systems, such as OneDrive and SharePoint.

Term

 This position is a 12-month contract, with the possibility for review and/or extension at the end of the contract.

What We Offer:

• Make a meaningful impact on physicians, patients, and the health care system across Newfoundland and Labrador.
• Work with a collaborative, inclusive, and values-driven team.
• Professional growth and development opportunities.
• The salary range for this position is $70,200 to $95,000, with placement within this range commensurate with education and experience.
• Annual leave starting at 25 days per year.
• Comprehensive health, dental, life, and accidental death & dismemberment insurance.
• Defined Benefit Pension plan.
• Parental leave program and Employee & Family Assistance Program (EFAP).
• Wellness benefits, including a Health Spending Account.
• This position is based at NLMA House in St. John’s, with an option to work in-office, from home, or a combination. You must reside iNewfoundland and Labrador (if residing outside the capital, willing to travel to St. John’s during office hours occasionally as required, at own expense).
• This role involves travel throughout the province up to 20-30% of your time, to advance your work with physicians and clinic teams. Travel that is part of your core responsibilities will be covered by the organization.
• Regular work hours are 9 to 5 Monday to Friday, with some flexibility to work outside these hours. Occasional evening and weekend hours may be required.

How to Apply:

Please include the following in your application:

• Your CV.
• A brief cover letter highlighting your relevant experience and availability.

The NLMA (and FPRP) are committed to a work environment that celebrates and encourages diversity, equity, and inclusion. Candidates from all backgrounds are encouraged to apply. Individuals with disabilities will be provided accommodation to participate in the recruitment process, and to perform job duties and avail of employment benefits. If you require reasonable accommodation to take part in the employment process, please call 709-437-4300 or send an email to recruitment@ethree.ca and let us know the nature of your request.

Please submit application by Friday, February 20, 2026, 4:00 PM NST. We thank all applicants for their interest. However, only those selected for an interview will be contacted.