We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team 

Key Responsibilities 

Strategic Leadership 

You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers 

Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience 

Metric and Performance Management 

Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives. 

Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements. 

Oversee model governance, version control, and data integrity across cross-functional stakeholders. Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable. 

Technical Expertise 

Own and enhance complex Google Sheets–based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic. 

Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions. 

Experience building automated solutions for manual processes 

Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms. 

Cross-functional Collaboration 

Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making. 

Job Requirements 

You have 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus 

You can solve analytical problems quickly, and are experienced in SQL and Excel 

You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment 

You like to learn new skills, and can apply them to your work quickly and independently. 

You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to define scope and vision from ambiguous problems 

You have a bias towards action, are scrappy, and can pivot when you learn new information 

You can influence and motivate people at all levels across a variety of job functions 

Preferred experience with building AI models

Rate: $40 - 48.74/hr

Contract Length: 4 months (LOA coverage)

Hours per week: 40

Location: Remote

Start Date: March 31, 2026

End Date: Jul 20, 2026