Role Summary

Client is looking for a senior Strategy & Accounts leader to take ownership of a core client portfolio and lead our combined Strategy & Account Management function.

As the team leader of the Strategy & Account Management department, you will be the linchpin between our clients and internal teams, overseeing brand strategy, campaign planning, and client service excellence. You will lead a talented team of strategists and account managers, fostering growth and innovation while ensuring delivery of high-impact work that meets client objectives and drives measurable results. This role is responsible for driving strong client partnerships, ensuring high-quality execution, and building a high-performing team - while bringing structure and consistency to how we operate as we scale.

You'll work closely with our Social, Creative and Operations leads, acting as the bridge between client needs, strategic direction, and executional delivery.

This is a leadership role for someone who can own relationships, drive clarity, and lead with both commercial and strategic judgment, at both a strategic and hands-on level — handling escalated client issues, designing winning strategies, building systems, developing talent, and collaborating effectively with a senior leadership team.

Key Responsibilities

Strategic & Client Leadership

• Lead strategic client conversations with confidence and clarity
• Guide teams to think critically and contribute meaningfully to discussions
• Balance strategic thinking with strong executional oversight

Strategic Oversight

• Lead the development of brand, campaign, content, and communications strategies
• Translate business objectives into actionable creative briefs and strategic frameworks that exceed KPIs
• Champion bold thinking and experimentation across the agency, encouraging teams to challenge conventions, evolve formats, and rethink how brands show up online
• Partner closely with Creative, Production, Influencer, and Paid Media teams to shape campaigns that are not only strategically sound, but culturally resonant and creatively ambitious
• Work closely with creative and media teams to ensure strategy is integrated throughout execution
• Push beyond "best practice" to develop fresh, forward-thinking ideas that help clients stand out in an increasingly saturated social and digital landscape
• Elevate the agency's reputation as a leader in social and creative innovation through thought leadership, strategic POVs, and standout client work

Cross-Functional Collaboration

• Partner effectively with senior leadership across departments
• Contribute to a unified leadership approach and company direction
• Navigate differing perspectives constructively and professionally

Operational Leadership

• Build and maintain clear, scalable systems across accounts, projects, and resourcing
• Ensure full visibility of contract status, scope changes, and key deliverables
• Drive proactive planning and eliminate last-minute or reactive execution
• Establish consistent workflows and accountability across the team

Team Leadership & Development

• Lead, coach, and develop a high-performing, growing team
• Create clarity around roles, expectations, and ownership
• Build a culture of accountability, initiative, and continuous improvement
• Provide structured feedback and actively grow team capability

Location

The successful candidate will reside in or be willing to relocate to the New York City area. Client New York is a hybrid workplace with predominantly remote employees, however this role will require in-office days and in-person (in-hours and out of hours) client meetings, as well as occasional travel.

What We're Looking For

• 10+ years of experience in account management with a focus on client relationship building and strategic planning
• 10+ years of experience in social (and/or broader) strategy including go-to-market strategy leadership, and proven success in exceeding various social media KPIs
• Proven experience in account management in an Agency setting. Additional, client side experience would be a bonus.
• Proven experience owning a large portfolio of high priority client relationships
• Strong expertise in social media marketing, including a deep understanding of various social media platforms, trends, best practices, and the ability to translate data into actionable insights to optimize campaign performance
• Curiosity about clients' business and a passion for solving business challenges
• Proven experience leading and scaling teams in a fast-paced environment
• Strong, proven operational mindset — able to build systems, not just manage tasks
• Demonstrated ability to develop talent and build team confidence
• High level of ownership, accountability, and follow-through
• Ability to balance strategic thinking with attention to detail
• Highly proficient with Google Suite, Slack, A.I. tools, and Asana

Success in This Role Looks Like

• Stellar client retention through exceeded KPIs, award winning campaigns and increasing bottom line
• A function that operates with clarity, structure, and proactivity
• A team that is confident, proactive, and capable of independent ownership
• Strong cross-collaborative relationships
• Consistent delivery of high-quality, innovative and industry leading work with clear visibility at all times

Why Join Us

• Opportunity to shape and lead a core function within a growing agency
• You value a people-first company culture, and can lead with empathy
• Work with ambitious brands in beauty, lifestyle, and culture
• Be part of a leadership team focused on clarity, accountability, and growth
• Real influence over how we operate and scale

Benefits

• Competitive Salary range
• Health, Dental, and Vision Insurance
• 401K and 401K matching
• Unlimited PTO (after first 6 months)
• Hybrid and flexible work environment
• Commuter Benefits
• Additional Training
• Annual Company Retreat
• Summer Fridays available all year long
• 7 Sick & 3 Well Days Annually
• Additional leave policies, including Parental Leave, Bereavement Leave & Long Service Leave

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Our mission is to create a happy, safe, considerate and inspiring work environment for all.