AV Conference Technology Manager

Why You'll Actually Care

District Partners has been engaged by a multinational professional services firm that is investing heavily in how it shows up for its most important clients, starting with the conference and collaboration technology behind every high-stakes meeting. The firm recently brought a newly built office environment online, with meeting spaces still being activated, and new technology leadership has set a clear mandate to raise the caliber of its client-facing technical teams. This role exists to own that mandate in a flagship market, where conference technology has historically been run reactively rather than as a managed discipline and where a single equipment failure plays out in front of senior partners and their clients. You will steady a recently vacated seat, set the standard for how the firm performs in the room and on screen, and lead a small team toward a level of service leadership is explicitly trying to elevate. For an AV and unified communications leader who wants visible impact and a seat leadership is actively watching, this is rare ground.

The Basics

The organization is an established, globally distributed professional services firm that serves sophisticated clients on complex, high-value matters across multiple international regions. It runs a high-volume office environment where responsive, high-quality service to clients and colleagues is a core operating value. Conference and collaboration technology is a visible, business-critical part of how the firm delivers that service every day.

What You'll Be Owning

• Reliable, consistent performance of all conference and collaboration technology across a newly built, high-volume office, measured by uptime and reduced incident rates
• A shift from reactive, ticket-driven support to a documented, repeatable discipline with clear policies, procedures, and escalation paths
• A maintained asset inventory and lifecycle plan as additional meeting spaces come online
• Recurring reporting to leadership on support activity, failures, resolutions, and usage trends
• An elevated team of 4 specialists equipped with the tools, standards, and client-service expectations to resolve requests at a high bar
• A consistently polished meeting experience for partner-facing and client-facing sessions, including coordination across regions when international offices join

The Environment

You will step into a recently vacated seat within a newly built office where some meeting spaces are live and others are still being activated, so expect both steady-state support and build-out work. This is a working manager role, not a delegation seat: you will set strategy and lead a team of 4, and you will also crawl under a desk to seat a cable when that is what the moment requires. The work is deeply cross-functional and highly visible, with partners and their clients as your most demanding audience, and it rewards composure, empathy, and presentation as much as technical depth.

What You Bring To The Table

• Deep hands-on expertise with enterprise unified communications and video conferencing platforms, including Microsoft Teams and Zoom
• Working command of room control and video conferencing endpoint systems, bridging services, and VoIP, with the ability to transfer that experience across vendors and hardware
• A solid foundation in networking fundamentals and IP protocols
• Proven experience supporting complex technology environments at scale, ideally in settings of 1,000 or more users, where the ability to operate in a demanding, client-intensive culture matters more than the specific industry
• At least 5 years of progressively responsible, directly related experience, including 3 or more years directly supervising a technical team
• Standout client-service instincts: professionalism, communication, empathy, and discretion in front of senior, demanding stakeholders
• Strong administrative, organizational, and reporting skills, plus the physical capability to set up and move equipment up to 50 lbs, with accommodation available as needed

A Few Things Worth Knowing

• Compensation: $124,000 to $164,000 base (commensurate with experience) plus 5 to 10% bonus potential
• Location: Washington, DC metro area, onsite at a newly built office
• Work Model: Onsite 5 days per week, with flexibility to start early or stay late as meeting demand requires, including occasional off-hours coordination when international offices join
• Engagement Type: Direct hire, permanent