About the Opportunity
Our client is launching a high-quality pediatric therapy clinic in Boca Raton focused on delivering exceptional care across speech, occupational therapy, physical therapy, and/or ABA services. We are seeking a Senior Clinic Operations Lead to own all non-clinical operations of the practice — from clinic launch through day-to-day execution and long-term scale. This is a hands-on leadership role for an experienced outpatient healthcare operator with deep expertise in insurance, revenue cycle, scheduling workflows, and clinic performance management. The right leader will help build the operational foundation for what is intended to become a multi-clinic pediatric therapy platform across South Florida and beyond.
Position Overview
The Senior Clinic Operations Lead will be responsible for building, managing, and optimizing all non-clinical functions of the clinic, including:
- Clinic launch execution
- Staffing and hiring of administrative team
- Scheduling and intake workflows
- Insurance verification and authorization processes
- Revenue cycle oversight
- KPI development and reporting
- Operational scalability
This individual will partner closely with clinical leadership to ensure an exceptional patient and family experience while driving operational efficiency and financial performance.
Key Responsibilities
Clinic Launch & Infrastructure
- Lead operational buildout prior to clinic opening
- Implement EMR/EHR and practice management systems
- Establish intake, scheduling, billing, and documentation workflows
- Build SOPs and operational playbooks
Daily Clinic Operations
- Oversee front desk, intake, and administrative staff
- Manage therapist schedules and capacity optimization
- Ensure smooth patient onboarding and family communication
- Monitor clinic flow and resolve operational bottlenecks
Insurance & Revenue Cycle Management
- Oversee benefits verification and authorizations
- Manage claims submission, denial tracking, and AR follow-up
- Drive improvements in reimbursement rates and collections
- Monitor key revenue cycle metrics (AR days, denial rate, clean claim rate)
Staffing & Team Leadership
- Hire, train, and manage non-clinical staff
- Establish accountability and performance standards
- Develop team culture focused on service excellence and efficiency
Financial & KPI Ownership
- Track clinic-level KPIs (utilization, cancellation rates, revenue per visit, margin)
- Build reporting dashboards and provide weekly/monthly performance updates
- Partner on budgeting, forecasting, and scaling strategy
Growth & Scalability
- Develop repeatable systems for future clinic expansion
- Support site selection, launch planning, and staffing for additional locations
- Help build the operational infrastructure of a multi-site pediatric therapy platform