Operations Manager – Netherlands - Salary - Competitive!

The Company

Dahlia Recruitment - Renewables are partnered with an exciting Renewable Energy Business in The Netherlands to recruit for an Operations Manager

The Operations Manager will play a pivotal role in driving the company’s business growth in the Netherlands , forging strategic partnerships, managing a team of leak detection drivers and field specialists and ensuring financial targets are met while aligning with the company’s mission of sustainability and innovation.

The company are at the beginning of a significant expansion, and we are looking for someone with entrepreneurial spirit.

Job description

We are seeking a dedicated and dynamic ‘Operations Manager’ to join the team and play a pivotal role in growth and development across Europe. The successful candidate will oversee hiring of staff and day-to-day operational activities with partners in the Netherlands and Germany , ensuring 1st class execution of the terms of the agreements, high-quality outcomes, operational efficiency, and customer satisfaction.

This is a hands-on role requiring a blend of technical acumen, project management, analytical skills, and strong interpersonal abilities.

Key Responsibilities

Project Management

• Activity Tracking: Undertake and Monitor ' driving and investigation activities and be responsible in terms of quality control, efficiency, and issue identification.
• Reporting: Generate detailed reports and communicate results to clients, partners, and internal departments as required.
• Performance Metrics: Track activities using results-based KPIs and maintain the Plan of Record (POR).
• Partners Communication: Regularly engage with partners, which includes:
• Gathering insights on identified issues.
• Addressing required corrections and actions.
• Adapting plans upon needs.
• Logistics Planning: Coordinate operational logistics and planning based on projects execution needs.
• Recruitment of key staff
• Technical Support: Provide minor technical training and support on systems and software tools. Collaborate with the Leak detection drivers, Operations/Field Engineering team to:
• Resolve technical support requests promptly.
• Ensure high instrument uptime.
• Perform timely system maintenance, updates, and checks.

Finance

• Billing Oversight: Validate partner invoices based on completed activities.
• Cost Tracking: Monitor, benchmark, analyse and report partners ‘costs.
• Revenue Projections: Estimate and track planned activities to forecast revenue and costs.
• Invoice Management: Generate and issue quotes and invoices for completed activities, ensuring accuracy and clarity.
• Dispute Resolution: Analyse, explain, and resolve discrepancies in invoicing with partners.

Legal and Compliance

• Contract Adherence: Ensure execution compliance with contractual agreements, including pricing, performance requirements, and timelines.
• Collaboration: Work closely with internal departments, including Sales, Business Development, Client Program Management, Operations and Finance teams to address inadequate contracts or pricing structures.
• Documentation: Maintain and archive all documents related to contracts, bills, invoices, and partner communications.
• Data Security: Track and maintain adherence to data security protocols.

Role Summary The Operations Manager will manage partners’ operational activities with a customer-centric mindset. You must exhibit a proactive approach, technical competence, and strong problem-solving abilities to ensure operational excellence and customer satisfaction. Comprehensive training will be provided to develop a deep understanding of the role and the company technology and systems.

Desired Skills and Experience

Core Competencies

• Proven experience in a customer-facing role and control of execution.
• Gas industry or associated industry knowledge
• Effective problem-solving skills.
• Strong people management skills
• Exceptional analytical skills and attention to detail.
• Organisational and time-management skills with the ability to work autonomously.
• Excellent written and verbal communication skills.
• Results-oriented team player with a proactive, “make-it-happen” attitude.
• Skilled in conflict resolution and negotiation with a focus on win-win outcomes.

Technical Skills

• Experience in project management and process optimisation.
• Appetite for technical products (hardware and software).
• Proficiency in managing data, creating clean, clear, and detailed reports and documentation.

Language Proficiency

• Required: English and Dutch , (full proficiency).

Qualifications

• Academic and/or Professional Certifications in either engineering, Business Administration and/or hands on project management.
• Prior experience in customer-facing support roles.
• Valid driver’s license.
• Familiar with EU methane regulations and compliant with health and safety standards