Our client is looking for a polished and product-centric Customer Communications Specialist (Fractional, 3-4h per day) to represent their AI healthcare platform in client-facing interactions. This role is central to delivering high-quality product demos, managing inbound client conversations, and articulating the platform’s value to hospitals, clinics, and healthcare leaders. The Customer Communications Specialist acts as the voice of the platform, ensuring a smooth, informed and memorable client experience, while supporting conversion opportunities and strengthening long-term customer relationships.
About the Company
The company is a next-generation healthcare content intelligence platform that empowers hospitals, clinics, and doctors to deliver personalised, culturally tuned, and medically accurate care-journey content at scale. Powered by proprietary Gen-VLMs and the CARE-T framework, this company enables healthcare providers to engage chronic-care patients with the right information at the right time. As the company expands across APAC, GCC, and the US, they are looking for a communications specialist who represents the company with precision, empathy, and product confidence.
Role Overview
The company is seeking a Customer Communications Specialist who excels at high-quality client conversations, product-centric demos, and handling inbound queries from clinics, hospitals, and healthcare leaders.
This is a product-first communication role, not a service-delivery role.
You will become the voice of the platform, guiding clients through its value and ensuring their experience is smooth, informed, and memorable.
Converting demos to paid plans is a strong bonus, but the core KPI is elite client communication.
Key Responsibilities
(1) Elite Client Communication
- Respond to client queries with clarity, warmth, and product confidence
- Educate clients on how the AI-powered care journeys solve real workflow challenges
- Maintain a tone rooted in expertise, credibility, and empathy
(2) Demo Excellence
- Conduct structured, high-impact product demos
- Present the platform's capabilities with confidence, including multilingual care journeys, visual content generation, regulatory guardrails, and specialty modules
- Tailor demos for doctors, hospital administrators, CXOs, and marketing teams
- Anticipate and proactively address client questions
(3) Follow-Through & Coordination
- Send concise demo recap emails and sample assets
- Maintain an organised CRM trail of conversations
- Coordinate handovers to sales or onboarding teams where required
(4) Sales Support
- Identify conversion opportunities
- Communicate pricing and value tiers clearly
- Share client insights with product and leadership teams to strengthen go-to-market strategy
Required Skills & Experience
Essential
- Impeccable written and spoken communication
- Experience with healthcare, SaaS, MedTech, or AI-based products preferred
- Strong understanding of how to demo a product rather than a service
- Ability to simplify complex technology into client-friendly language
- High EQ and confidence in speaking to senior stakeholders
Bonus
- Experience in customer success, pre-sales, or product communications
- Familiarity with CRM tools
- Comfort presenting to groups via Zoom or Google Meet
Who Will Thrive
Someone who:
- Communicates with finesse and clarity
- Thinks like a product evangelist, not a support agent
- Enjoys crafting client experiences that feel premium and guided
- Understands the expectations of doctors and healthcare administrators and tailors accordingly
Working Cadence:
- Fractional role, 3-4 hours per day.
EA License No.: 24C2111