Sales Admin Team Leader

Stourbridge

£30,000 – £35,000 per annum (DOE)

Competitive package + clear progression in a high-growth environment

Our client, a leading luxury, high-end manufacturing and distribution business, is hiring a Sales Admin Team Leader to coordinate the Sales Admin teams day-to-day order processing, scheduling oversight, and customer communications. You’ll balance customer demand with operational capability, improve cross-team communication, and drive accuracy and efficiency across planning and admin processes.

What you’ll do

• Lead a small Sales Administration team, ensuring customer orders, enquiries, and quotes are processed promptly and accurately.
• Maintain pristine ERP/MRP data: order entry, acknowledgements, pricing, and documentation.
• Monitor open orders, lead times, and delivery dates; keep customers proactively informed.
• Liaise with Production, Warehouse, and Dispatch to deliver OTIF performance.
• Support commercial/account managers with accurate reporting and communication.
• Translate demand and order book data into clear, achievable short-term production plans (value-based rather than heavy capacity planning).
• Review daily/weekly output; highlight variances and coordinate simple reschedules.
• Track material availability with Procurement and Stores.
• Prepare concise reports on lead times, capacity utilisation, and service metrics.
• Champion systems and process improvements to enhance accuracy and visibility.

You’ll work closely with operations, production, logistics, and commercial stakeholders to ensure a smooth workflow and fast, customer-centric decision-making.

What we’re looking for

• Proven team leadership in sales administration, customer service, or planning (supervisory/team-lead experience ideal).
• Excellent cross-department communication and coordination skills.
• High attention to detail with strong problem-solving capability.
• Confident with ERP/MRP and advanced Excel.
• Experience within manufacturing, production, logistics or similar environment.
• Customer-focused mindset with a proactive, solutions-driven approach.
• Resilient people leader—able to coach, set priorities, and manage performance within a small, challenging team.

Why join?

• Autonomy & ownership: Shape the role and own outcomes without constant direction.
• High-growth context: Business has experienced significant year-on-year growth - opportunity to “plug gaps” and make a visible impact.
• Operations projects: Lead practical improvements - labelling, stock methods, buying processes.
• Real change delivery: Drive the setup of a new warehouse system across two buildings and support the move of stores to a new unit.
• People leadership exposure: Input on team structure and coach performance; HR experience (disciplinary/grievance) highly valued.

Interested?

We’d love to hear from you! Send your most up-to-date CV to Natalie at IMT Resourcing Solutions today!

At IMT Resourcing Solutions, we embrace diversity and inclusion every step of the way. We aim to connect with every applicant, but if you don’t hear from us within 5 working days, please know that we’ve decided to move forward with other candidates on this occasion. We truly appreciate your interest!