1st Line Support Analyst

Location: Reigate area – On-site

Day Rate: Up to £150 per day (Inside IR35)

Contract: 3 months

Our client, a leading education organisation, is seeking a 1st Line Support Analyst to provide responsive, customer-focused IT support across a busy school environment. This role is ideal for someone who enjoys hands-on technical work and supporting users in a fast-paced setting.

What you’ll do

• Act as the first point of contact for IT queries across the school
• Log, triage and resolve incidents and service requests
• Support end-user devices, peripherals, classroom technology and basic networking
• Set up accounts, reset passwords and manage access requests
• Escalate issues to 2nd Line/third-party teams where required

You’ll work closely with teaching staff, students and wider IT colleagues to ensure a reliable and efficient technology experience across the site.

What we’re looking for

• Experience in a 1st Line / Service Desk role
• Strong troubleshooting skills across Windows, O365 and hardware
• Confident supporting users face-to-face and over the phone
• Ability to manage and prioritise tickets effectively
• Clear, patient communication skills suited to an education environment

The ideal candidate will be proactive, organised and comfortable working on-site in a busy school environment.

Why join?

• Stable 3-month contract
• On-site role with supportive colleagues
• Opportunity to add valuable education-sector experience
• Varied workload with hands-on technical exposure