Job Title: IT Manager

Location: Brampton (5 days onsite)

Base salary range: $110,000-120,000

Reason open: Current incumbent is retiring

Our client, a private equity backed distribution company is seeking an IT Manager to join their team.

Responsibilities

• Lead IT service delivery through managed service providers, ensuring performance meets defined SLAs and KPIs
• Manage vendor relationships, including contracts, performance reviews, and ongoing service improvements
• Align IT operations with business objectives and handle escalations as needed
• Oversee IT budgeting and ensure value and return on outsourced services
• Develop and implement the organization’s IT strategy and technology roadmap
• Identify and drive opportunities for AI, automation, and digital transformation
• Assess emerging technologies and lead innovation initiatives
• Ensure all technology investments deliver measurable business outcomes
• Oversee management of Microsoft environments, including M365 and related applications
• Ensure performance, reliability, and security of cloud-based systems
• Govern IT infrastructure across multiple locations
• Maintain hands-on ownership of ERP systems, including configuration, support, and integrations
• Manage cybersecurity risks and maintain a strong IT security posture
• Ensure disaster recovery and business continuity plans are in place and effective
• Enforce compliance with IT policies, standards, and security requirements

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; certifications are considered an asset
• Minimum of 5 years’ experience in IT leadership roles
• Proven experience managing managed service providers or outsourced IT environments
• Strong expertise in Microsoft platforms and cloud technologies
• Hands-on experience with ERP systems (Infor M3 preferred)
• Experience with business intelligence tools and reporting is an asset
• Strong ability to align IT strategy with business goals and drive innovation
• Demonstrated ability to identify and implement AI and automation opportunities
• Solid understanding of data, reporting, and BI tools to support decision-making
• Excellent vendor management and negotiation skills
• Ability to manage service delivery using SLAs and performance metrics
• Technical expertise in cloud platforms, Microsoft environments, ERP systems, and IT operations