Role: QA Engineer - ServiceNow

Overview:

We are hiring a QA Engineer to join a ServiceNow implementation squad on a permanent basis. This is a key role focused on shaping the test plan and ensuring a high standard of quality across in-house developments and third-party platforms.

The successful candidate will support both manual and automated testing, working closely with Scrum Masters, Developers, Product Owners and Business Analysts to deliver reliable, scalable and high-quality ServiceNow solutions.

Key Responsibilities:

• Create, review and execute test plans, test scripts and test cases

• Perform functional testing across manual and automated processes

• Review technical and functional specifications to define test steps

• Work closely with delivery teams to create and execute effective test plans

• Manage risks, issues and defects raised during test execution

• Perform regression testing and validate changes against business requirements

• Support high-quality delivery within a ServiceNow implementation environment

Requirements:

• Demonstrable experience in a QA, Test Analyst or Software Testing role

• Hands-on ServiceNow QA/testing experience

• Experience testing ServiceNow ITSM and/or CSM

• Experience with manual and automated test execution

• Knowledge of ServiceNow ATF would be highly desirable

• Experience using test and defect management tools such as Jira, Zephyr or Azure DevOps

• Strong understanding of test plans, test scripts, defect management and regression testing

• Familiarity with Agile delivery environments

• Strong attention to detail and a proactive approach to quality

Role Details:

• Permanent position

• Location: Marlow

• Working pattern: Hybrid

• Salary: £50,000 - £55,000 plus benefits

• Start: ASAP