General Manager – HVAC Service Operations

Lead. Grow. Build a High-Performing Service Organization.

We are looking for an experienced General Manager to lead and grow a high-performing HVAC service operation in North Florida. This role is responsible for the overall performance of the service division, including P&L ownership, operational leadership, business growth, and customer success.

You will lead a team of technicians, coordinators, and office staff while working closely with sales leadership to expand service agreements, drive revenue growth, and strengthen long-term client relationships.

This is an opportunity for a proven operations leader to scale a growing service business, improve operational efficiency, and build a strong regional presence.

What You'll Do

Business Leadership

• Own the full P&L for the service division, including revenue, margins, and profitability
• Drive business growth and market expansion across the North Florida region
• Lead operational strategy and performance improvement initiatives
• Represent the organization with key customers, vendors, and industry partners

Service Operations

• Oversee day-to-day operations of the service and preventative maintenance business
• Optimize technician utilization, dispatching, and labor planning
• Ensure service agreements are delivered profitably and efficiently
• Monitor operational KPIs and financial performance

Customer & Sales Partnership

• Partner with the sales team to develop and close large service opportunities
• Lead service agreement renewal and retention strategies
• Address escalated client issues and maintain high customer satisfaction

Team Leadership

• Lead and develop a team of technicians, service coordinators, and office staff
• Recruit, mentor, and retain top service talent
• Foster a strong safety culture and high-performance environment

Strategic Operations

• Oversee fleet management, service inventory, and equipment planning
• Ensure compliance with EPA regulations related to refrigerant handling
• Support smooth handoffs between construction/project teams and service operations

What We're Looking For

• 5–7+ years of leadership experience in HVAC service, mechanical contracting, facilities services, or similar technical service industries
• Strong P&L management and operational leadership experience
• Proven success managing field technicians and service teams
• Experience growing service agreements and customer retention programs
• Strong understanding of dispatching, service operations, and labor planning
• Experience with ERP/CRM systems and operational reporting tools
• Excellent leadership, communication, and customer relationship skills

Why This Role is Exciting

• Lead a high-impact leadership role with full operational ownership
• Opportunity to grow and scale a regional service business
• Work with a strong field team and established customer base
• Make a direct impact on revenue growth, operational performance, and team development