Senior Service Technician/ Engineer – (Industrial Electromechanical Equip)

Location: Annapolis, MD & Chester, MD - HQ’s (onsite at HQ and customer sites)

Travel: 20% (must be available to travel; 15-18% domestic and occasional 0-2% international)

Role Type: Full-time, field-based; hands-on technical role with strong growth potential

Summary

We’re hiring an experienced Senior Field Service Technician/Engineer to commission, install, and service industrial electrical and mechanical equipment. Considering both degreed engineers and/or skilled Technicians. This role focuses on equipment commissioning (FAT/SAT), field repairs, customer training, and technical support. You’ll work closely with sales, engineering, and customers to ensure reliable operation, uptime, and successful rollouts of new systems. No engineering degree required; PLC exposure and strong troubleshooting skills preferred. Significant opportunity to grow into operations or leadership roles.

Job Responsibilities

• Service, Commission and start up industrial equipment - Electrical and Mechanical.
• Troubleshoot, diagnose, repair, and test complex industrial systems and subsystems.
• Perform electrical and mechanical installations, wiring (high/low voltage), and PLC wiring both in-house and in the field.
• Conduct R&D testing, equipment validation, and performance verification.
• Provide customer training and technical onboarding (operator training, SOPs, maintenance procedures).
• Recommend additional spare parts to clients
• Create clear, procedural documentation: field service reports, root-cause analyses, and technical manuals.
• Use hand tools, power tools, and electrical test equipment (multimeters, oscilloscopes, insulation testers).
• Support rollout of new applications and product upgrades; collaborate with engineering on custom solutions.
• Provide timely customer communication and remote support (remote desktop tools).
• Generate service opportunities: preventive maintenance contracts and upsell leads.
• Maintain strict safety practices and compliance with site requirements.
• Be available for on-call rotation and emergency service as required.

Minimum Qualifications & Skills

• 5+ years servicing and troubleshooting industrial electrical and mechanical equipment.
• Hands-on experience with electrical wiring, terminations, soldering, crimping, and cable selection.
• Practical PLC exposure (programming, I/O wiring, ladder logic troubleshooting) preferred.
• Ability to read electrical schematics and mechanical drawings.
• Proficient with diagnostic tools and remote support software.
• Able to lift up to 50 lbs., install subsystems, and work in confined spaces.
• Outstanding verbal and written communication; comfortable training customers and interacting with all organizational levels.
• Strong problem-solving, critical decision-making, and attention to detail.
• Valid driver’s license and passport (or ability to obtain immediately).
• Comfortable traveling on short notice and providing 24/7 support when required.
• Basic computer skills (MS Word, Excel, Outlook) and ability to learn service management software.

Preferred Attributes

• Technical certifications (electrical, PLC, industrial controls, or similar).
• Experience with FAT/SAT processes and documentation.
• Background in mechanical assembly, pneumatics, or motion control a plus.
• Self-starter who works well with minimal supervision and adapts quickly to changing priorities.
• Customer-focused mindset with strong interpersonal skills.
• No prior leadership experience required, role offers pathways into operations or management.

Compensation & Benefits

• Salary: $90,000–$120,000 DOE (competitive base pay).
• Company-provided business card, mobile phone, and laptop.
• Benefits: medical, dental, vision, 401(k) with match, PTO, paid holidays, and additional perks.
• Ongoing technical training and certification support; strong internal promotion opportunities.