Multilingual Insurance Operations Advisor

Swedish & Norwegian Markets

Location: Newport

Salary: £27,000

Are you fluent in Swedish, Norwegian and English and looking for a role where your language skills can genuinely make an impact?

Do you enjoy helping customers, solving problems and building long term career opportunities within a growing international business?

The Opportunity

We are seeking a multilingual professional to join a growing operations team supporting customers across the Nordic markets. This is an excellent opportunity for someone with customer service experience who is looking to develop their career within insurance operations and claims handling.

Full training will be provided, making this a fantastic opportunity for candidates with strong communication skills and a customer focused approach.

Key Responsibilities

Customer Service & Operations

• Provide professional support to customers and stakeholders via telephone, email and other communication channels.
• Support customers across Swedish, Norwegian and English speaking markets.
• Manage customer enquiries, correspondence and complaints efficiently.
• Maintain accurate customer and case records using internal systems.
• Build strong relationships with customers, insurers, brokers and suppliers.
• Prioritise workloads effectively to meet service levels and deadlines.
• Identify opportunities to improve processes and customer outcomes.

Claims Support:

• Investigate and assess claims, gathering relevant information and documentation.
• Keep customers updated throughout the process.
• Liaise with customers, insurers and external partners to progress claims efficiently.
• Make decisions within agreed authority levels following training.
• Ensure all cases are managed accurately and in line with industry standards.

Skills & Experience

Essential

• Fluent spoken and written English, Swedish and Norwegian.
• Previous customer service or customer facing experience.
• Excellent communication and relationship building skills.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities and work to deadlines.
• Strong problem solving skills and a proactive approach.
• Confident handling customer queries and complaints.

Desirable

• Previous insurance or claims handling experience.
• Experience working within a regulated environment.
• Experience managing complex customer cases.

What's on Offer?

• Competitive salary with flexibility for the right candidate.
• Full training programme and ongoing professional development.
• Clear progression opportunities.
• Remote working options available.
• Supportive and collaborative working environment.
• Opportunity to develop specialist claims and insurance expertise within an international market.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV. As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing applications we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

THOMAS Professional is acting as an agency on behalf of the client for this position.



THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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