Would you be excited to work for an expanding and successful hotel business? Do you have strong client relationship building skills? Are you capable of converting enquiries into bookings whilst providing an excellent client experience? If this sounds like you, please get in touch today.

My clients is a beautiful luxury hotel and spa chain who are expanding and therefore looking for a Group Reservations Specialist to convert and manage group booking enquiries. You will liaise with clients, the hotel and the spa, 3rd parties and any other parts of the hotel to make sure that the client journey and expectations are surpassed at every step. You would be joining an established and experienced team which offer support, training and further career development opportunities for the right candidate

Benefits

• Free onsite parking
• Commission available
• Good career development opportunities

What are the day-to-day responsibilities of the Group Reservations Specialist:

• Proactively maximise revenue opportunities from group booking enquiries
• Work closely with hotel and spa management as well as commercial teams to ensure seamless process for all
• Maintain responsibility as the key point of contact for clients from initial enquiry all the way through to taking feedback after their visits

Required Skills and Qualifications for Group Reservations Specialist:

• Previous customer service and sales experience within a travel or hospitality business is preferable
• Strong communication skills and the ability to build relationships with customers and colleagues
• Able to work alongside the fast paced and dynamic reservations team.

Please note the client operates a shift pattern across which includes evenings and weekends - please get in touch to find out more.

My client is offering an annual salary of up to £26,000 + commission depending on experience for this full-time role.

If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. 

As champions of diversity and inclusion in the workplace, THOMAS Professional commit to reviewing every application we receive with complete fairness and equality.

At THOMAS Professional, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.

• THOMAS Professional is acting as an agency on behalf of the client for this position.
• Our purpose as a business is to pioneer ethical recruitment for a better working world.
• THOMAS Professional is proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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