Director of Operations

Job Summary

We are seeking an experienced Director of Operations to lead and optimize operational processes across project execution, logistics, and cross-functional initiatives. This role is responsible for overseeing complex projects with shifting timelines, coordinating multiple stakeholders, and ensuring the efficient movement, delivery, and execution of high-value products or services. The ideal candidate is a hands-on operational leader who thrives in fast-paced environments, makes sound decisions independently, and leads teams with a firm but collaborative approach.

Key Responsibilities

• Lead day-to-day operational activities to ensure projects are delivered safely, efficiently, and on schedule.
• Oversee multiple concurrent projects while balancing changing priorities, timelines, and stakeholder expectations.
• Develop and improve operational processes to increase efficiency, quality, and customer satisfaction.
• Coordinate cross-functional teams, vendors, and field personnel to ensure seamless project execution.
• Monitor project performance, identify operational risks, and implement proactive solutions.
• Manage logistics, scheduling, resource allocation, and the movement of high-value materials, products, or equipment.
• Establish operational goals, performance metrics, and continuous improvement initiatives.
• Build strong relationships with internal teams, clients, vendors, and business partners.
• Mentor and develop team members while fostering accountability, collaboration, and operational excellence.
• Provide regular operational updates and strategic recommendations to senior leadership.
• Ensure compliance with company policies, safety standards, and industry regulations.

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain, Construction Management, or a related field, or equivalent professional experience.
• Significant operations, project management, or logistics leadership experience.
• Proven success managing complex projects involving multiple stakeholders and evolving timelines.
• Strong understanding of logistics, operations, distribution, field services, construction, installation, or other project-driven environments.
• Excellent organizational, planning, and problem-solving skills.
• Demonstrated ability to lead autonomous teams while maintaining accountability and operational discipline.
• Strong communication and interpersonal skills with the ability to build relationships across all levels of an organization.
• Experience driving process improvements and implementing operational best practices.
• Ability to make sound decisions in a fast-paced, constantly changing environment.
• Willingness to relocate as required for the role.

Preferred Qualifications

• Experience in high-value goods logistics, distribution, installation operations, construction, trades, museum or art logistics, or similar project-based industries.
• Background managing operations involving physical products, field teams, or complex installations.
• Experience preparing organizations for growth and scaling operational processes.
• Demonstrated leadership potential with the ability to progress into senior executive leadership roles.