Position Overview

We are partnering with an established and growing service organization seeking an experienced Branch Manager to oversee daily operations, financial performance, team development, and customer satisfaction. This position offers the opportunity to lead a field-based service business with responsibility for operational execution, profitability, workforce management, and long-term business performance.

The ideal candidate is a hands-on business leader who understands how to manage people, improve processes, control costs, and deliver exceptional service in a fast-paced operational environment. This role is well suited for someone with leadership experience in environmental services, landscaping, pest control, facilities services, or other route-based and field service industries.

Key Responsibilities

Business & Financial Management

• Assume full accountability for branch financial performance, including revenue, profitability, operating expenses, and budget management.
• Develop and execute operational plans aligned with business objectives.
• Monitor financial results, analyze performance trends, and implement strategies to improve margins and operational efficiency.
• Manage branch expenses, purchasing, inventory, and resource allocation.
• Identify opportunities to reduce unnecessary costs, improve productivity, and maximize profitability.
• Prepare forecasts and performance reports for senior leadership.

Operational Leadership

• Direct day-to-day branch operations to ensure efficient scheduling, service delivery, and resource utilization.
• Oversee field service teams, ensuring work is completed safely, efficiently, and to established quality standards.
• Optimize scheduling, routing, staffing, and equipment allocation to improve productivity.
• Monitor operational performance and address service delays, capacity constraints, and process inefficiencies.
• Implement consistent procedures and best practices to support scalable operations.
• Maintain accurate operational records and reporting.

Team Management & Development

• Lead and develop supervisors and field employees, creating a culture of accountability, teamwork, and continuous improvement.
• Oversee hiring, onboarding, training, performance management, and workforce planning.
• Establish clear expectations and provide regular coaching and feedback.
• Identify and develop high-potential employees for future leadership opportunities.
• Support employee retention through effective communication, engagement, and professional development.
• Foster a workplace culture centered on safety, service excellence, and operational performance.

Customer Relationships & Business Growth

• Maintain strong relationships with existing customers and serve as an escalation point for service-related concerns.
• Ensure customer expectations are met through consistent service quality and responsive communication.
• Partner with internal teams to support customer retention and account growth.
• Identify opportunities to expand services within existing customer relationships.
• Participate in customer meetings and site visits as needed.
• Resolve operational challenges while protecting customer satisfaction and long-term relationships.

Equipment & Resource Management

• Oversee branch vehicles, equipment, facilities, and operational resources.
• Ensure equipment is properly maintained, available, and utilized effectively.
• Implement preventive maintenance practices to minimize downtime and control repair expenses.
• Maintain organized, safe, and compliant branch facilities.
• Coordinate purchasing and inventory management to support uninterrupted service delivery.

Safety, Quality & Compliance

• Promote a strong safety culture across all branch operations.
• Ensure compliance with applicable workplace safety, environmental, transportation, and industry regulations.
• Oversee employee training, required certifications, and operational documentation.
• Monitor service quality and implement corrective actions when necessary.
• Identify operational risks and develop solutions to improve safety, consistency, and overall performance.

Qualifications

Required

• Minimum of 5 years of leadership experience, including responsibility for managing teams in an operational environment.
• At least 2 years of experience managing budgets, financial performance, or full P&L responsibility.
• Experience overseeing field service operations, preferably within a route-based, recurring service, or project-driven business.
• Strong financial acumen, including budgeting, forecasting, cost management, and profitability analysis.
• Demonstrated success leading, developing, and retaining field-based teams.
• Ability to manage multiple operational priorities while maintaining service quality and financial performance.
• Experience utilizing scheduling, dispatch, work order management, or similar operational software.
• Proficiency with Microsoft Office, including Excel.
• Strong communication, problem-solving, and customer relationship management skills.
• Valid driver's license and acceptable driving record.

Preferred

• Bachelor's degree in business, operations management, environmental science, or a related discipline.
• Leadership experience in environmental services, landscaping, pest control, facilities management, or similar service-based industries.
• Familiarity with equipment-intensive field operations and applicable safety or environmental regulations.
• Experience managing operational improvements in a growing or multi-location service organization.

Work Environment

• Primarily based in a branch office with periodic visits to customer locations and field operations.
• Regular interaction with field employees, supervisors, customers, and senior leadership.
• Local travel required, with occasional travel to other company locations.
• Some outdoor work and physical activity may be required when visiting job sites.
• Ability to work in varying outdoor conditions and follow applicable safety procedures.

Ideal Candidate

We are seeking a results-oriented leader who combines financial discipline with strong people management and operational execution.

Successful candidates will have demonstrated the ability to lead field service teams, manage branch profitability, improve productivity, and build lasting customer relationships.

Direct experience in a specific technical service industry is not required. We welcome candidates from related field service environments who bring strong business management skills, operational judgment, and the ability to develop high-performing teams.