Job Title: Fire Alarm Service Manager

Position Summary

The Fire Alarm Service Manager is responsible for leading and overseeing all fire alarm service operations across a diverse customer base. This role provides strategic and operational leadership for service, inspections, monitoring accounts, deficiency repairs, and small contract work.

The position requires a hands-on leader who can drive sales growth, ensure regulatory compliance, manage personnel development, and maintain high standards of safety and quality. The ideal candidate brings deep industry expertise, strong leadership skills, and a commitment to operational excellence..

Key Responsibilities

Operations & Service Management

• Oversee all fire alarm service operations, including inspections, deficiency repairs, and daywork
• Manage small contract projects and ensure timely and quality completion
• Monitor labor productivity, job costs, and overall service department performance
• Maintain schedules and ensure effective manpower planning

Sales & Account Management

• Drive fire alarm inspection deficiency sales and service revenue growth
• Manage new and existing fire alarm monitoring accounts
• Build and maintain strong relationships with customers, general contractors, inspectors, and building owners
• Support account retention and identify opportunities for expanded services

Team Leadership & Development

• Recruit, train, and develop service department personnel
• Supervise technicians, including scheduling, timecard approval, licensing, certifications, and performance management
• Promote a strong safety culture and ensure adherence to company policies
• Support ongoing professional development and skills training

Compliance & Quality Assurance

• Ensure all work complies with NFPA standards, local building and fire codes, and safety regulations
• Review drawings and collaborate with project management teams
• Maintain high standards of quality control and inspection readiness
• Communicate directly with authorities having jurisdiction (AHJs) and inspectors as needed

Minimum Qualifications

• High school diploma or GED
• Valid driver’s license with clean driving record
• Minimum of 10 years of experience in the fire alarm industry
• Strong knowledge of NFPA standards, building codes, and fire codes
• Sales and monitoring account management experience
• Supervisory and recruiting experience
• Strong leadership and team management skills
• Proficiency in Microsoft Outlook, Word, and Excel
• Ability to learn and utilize construction management software
• Excellent written and verbal communication skills

Preferred Qualifications

• NICET certification
• State or local fire alarm licensing (as applicable)
• Experience managing service departments in a commercial fire protection environment

Key Competencies

• Strong operational leadership and decision-making skills
• Ability to manage multiple priorities and deadlines
• High attention to detail and safety compliance
• Customer-focused mindset with strong relationship-building skills
• Organizational and financial management capabilities