Job Summary

The Maintenance Account Manager is a client-facing role responsible for delivering an excellent client experience while leading assigned production crews. This individual manages a portfolio of maintenance accounts in alignment with company customer service standards, quality expectations, and contract requirements.

Key Responsibilities

• Build and maintain proactive communication and strong business relationships with clients, property managers, homeowner associations, and other stakeholders to ensure client retention
• Manage maintenance contracts and execute production schedules to meet or exceed contract expectations
• Conduct regular property evaluations and client meetings to assess needs, ensure satisfaction, and resolve issues; attend board meetings as needed
• Identify enhancement opportunities and collaborate with the sales team to support business growth
• Manage budgets, reporting, and billing processes in accordance with company procedures; coordinate with internal teams to resolve issues
• Maintain inventory of materials and equipment for assigned crews; report needs and provide accurate monthly updates
• Follow all operational procedures related to facility opening and closing
• Lead and manage maintenance crews of approximately 3 to 5 employees; allocate labor and resources effectively
• Oversee crew leaders to ensure work is completed efficiently and on schedule
• Ensure accurate time tracking and approval for all team members
• Maintain a safe and secure work environment; report hazards and partner with internal teams on safety initiatives
• Provide ongoing coaching, feedback, training, and performance management, including annual reviews and disciplinary actions when needed
• Partner with HR to support a positive employee experience from onboarding through offboarding
• Collaborate with peers and leadership on projects and initiatives
• Travel regularly between job sites; limited overnight travel may be required for training or meetings



Qualifications

• Associate or bachelor’s degree in horticulture, construction, customer relationship management, or a related field
• 3 or more years of related experience
• Experience managing and coaching employees in landscaping or a related labor-intensive field
• Strong relationship-building skills with clients and stakeholders
• Ability to lift up to 50 pounds
• Basic proficiency with Microsoft Outlook, Excel, and Word
• Demonstrated commitment to workplace safety
• Experience with Aspire is a plus