Senior Product Manager

Position Overview

We are seeking a highly technical Senior Product Manager to lead the development and expansion of foundational platform capabilities, shared services, APIs, and AI/ML-powered solutions. This role will focus on building scalable infrastructure and reusable capabilities that support multiple products and drive measurable improvements in product performance and customer value.

The ideal candidate combines strong technical product management expertise with strategic thinking, customer-focused problem solving, and the ability to work closely with Engineering and Data Science teams.

Key Responsibilities

Product Strategy & Execution

• Own and develop foundational platform products, shared services, APIs, and AI/ML capabilities.
• Define and manage multi-year product roadmaps aligned with business and market objectives.
• Translate business needs, customer feedback, and technical requirements into scalable product solutions.
• Develop clear product requirements, acceptance criteria, and success metrics.
• Apply structured product frameworks to prioritize initiatives and make data-driven tradeoff decisions.
• Partner with Engineering and Data Science to ensure high-quality, timely product delivery.
• Continuously improve product performance, operational excellence, and scalability.

Platform & Technical Enablement

• Manage and scale shared services while ensuring reliability, consistency, availability, and low-latency performance.
• Develop reusable technical capabilities that can support multiple products and use cases.
• Identify opportunities to integrate advanced analytics, signals, and intelligence into existing products.
• Ensure strong data flows, system performance, and measurable business value across platform capabilities.
• Define and monitor KPIs related to system performance, data quality, and product effectiveness.

Customer & Market Insights

• Conduct ongoing customer discovery and gather feedback to validate product direction.
• Partner with Customer Success, Sales Engineering, and other customer-facing teams to understand workflows and user needs.
• Translate technical capabilities into clear product value propositions.
• Use market insights, customer feedback, and industry trends to identify opportunities for innovation.

Cross-Functional Collaboration

• Collaborate closely with Engineering, Data Science, Product, Design, Marketing, Operations, and Account teams.
• Develop product documentation, release notes, and enablement materials.
• Support quarterly planning and communicate product priorities, tradeoffs, outcomes, and progress.
• Build alignment across technical and non-technical stakeholders, including executive leadership.

Required Qualifications

• 5+ years of Product Management experience, particularly with platform systems, infrastructure, or core services.
• Experience working in high-scale B2B API, AI/ML, data platform, or decisioning environments.
• Proven track record of delivering technical products from concept through launch and iteration.
• Strong technical understanding of AI/ML-powered products, data platforms, or similar technical systems.
• Experience partnering closely with Engineering and Data Science teams.
• Proven ability to develop and execute multi-year product roadmaps.
• Strong strategic thinking, prioritization, and problem-solving skills.
• Excellent cross-functional communication and collaboration abilities.
• Demonstrated ability to use customer feedback, market insights, and industry trends to drive innovation.
• Excellent written and verbal communication skills, including the ability to communicate with executive leadership and external stakeholders.
• Willingness to travel 10–15%.

Preferred Qualifications

• Experience in fraud, identity verification, risk, cybersecurity, fintech, payments, or financial services.
• Client-facing experience within financial services, fintech, or government sectors.
• MBA or advanced degree in Computer Science, Engineering, or a related field.
• Experience building B2B self-service products for both external customers and internal users.
• Strong user-centric product management practices and experience working closely with Designers and Engineers.
• Exceptional influencing and collaboration skills, with the ability to create clarity and maintain focus across teams.