Commercial Lines Account Manager

We are seeking an experienced Commercial Lines Account Manager to manage and grow a portfolio of commercial insurance clients while delivering exceptional service and building strong, long-term relationships. This role will be responsible for client servicing, renewals, account rounding, cross-selling, new business support, and coordination with insurance carriers and internal teams.

The ideal candidate will have strong commercial property and casualty insurance experience, excellent relationship-management skills, and a client-focused approach. Experience working with middle-market commercial accounts, agency management systems, and business development initiatives will be highly valued.

Performance Objectives

• Manage and Retain a Book of Business: Provide proactive service and effectively manage a dedicated portfolio of commercial insurance accounts.
• Strengthen Client Relationships: Serve as a trusted advisor and primary point of contact for clients, carriers, and other business partners.
• Drive Account Growth: Identify opportunities for account rounding, cross-selling, and expanding relationships within the assigned book of business.
• Support New Business: Assist with quoting, marketing, and placement of new commercial insurance opportunities.
• Deliver Exceptional Service: Resolve client questions, billing concerns, claims-related service issues, and other account needs promptly and professionally.
• Execute Renewal Strategies: Lead renewal preparation, marketing, negotiation, and client communication to support retention and account growth.
• Maintain Accurate Records: Ensure client and policy information is accurately documented and maintained within agency management systems.
• Stay Current on the Industry: Maintain knowledge of carrier programs, insurance products, regulations, compliance requirements, and market trends.

Key Responsibilities

Account Management & Client Service

• Manage a dedicated book of commercial insurance business.
• Serve as a primary point of contact for assigned clients and provide responsive, professional service.
• Develop and maintain strong relationships with clients, insurance carriers, underwriters, business partners, and internal teams.
• Understand client needs and proactively identify opportunities to improve coverage and service.
• Meet or exceed established customer service, retention, and account-management standards.

Renewals & Marketing

• Lead the renewal process for assigned commercial accounts from preparation through completion.
• Gather and analyze underwriting information and coordinate renewal submissions.
• Work with carriers and underwriters to obtain competitive terms, pricing, and coverage options.
• Communicate renewal recommendations and coverage changes clearly to clients.
• Coordinate marketing activities and ensure renewal timelines and deliverables are met.

Business Development & Account Growth

• Support business development efforts within targeted customer and market segments.
• Identify opportunities for account rounding and cross-selling additional insurance products and services.
• Assist with new business inquiries, quoting, proposal preparation, and account placement.
• Build relationships that contribute to the growth and retention of the overall book of business.
• Partner with leadership and producers on strategic account and growth initiatives.

Policy & Account Servicing

• Coordinate policy changes, certificates, endorsements, applications, and other client service requests.
• Troubleshoot billing, policy, and service-related issues and coordinate appropriate resolutions.
• Act as a liaison between clients and insurance carriers to address service and claims-related concerns.
• Follow up with carriers, underwriters, and other partners to ensure timely completion of account requirements.
• Maintain accurate documentation of client and carrier communications.

Systems & Reporting

• Maintain accurate client, policy, and account information within agency management systems.
• Ensure documentation and account records are complete, current, and compliant with internal standards.
• Utilize agency management systems and Microsoft Office applications to manage accounts and prepare reports.
• Prepare account and management reports as requested.
• Track account activity, renewal milestones, service requests, and other important client information.

Industry Knowledge & Professional Development

• Stay informed about insurance regulations, compliance requirements, carrier programs, market conditions, and emerging industry trends.
• Participate in continuing education, professional development programs, and industry-related training.
• Maintain all required licenses and continuing education requirements.
• Collaborate with colleagues and contribute to a supportive, team-oriented work environment.
• Participate in special projects and perform other duties as assigned.

Qualifications

• 2+ years of commercial insurance experience required.
• 2+ years of account management or relationship management experience within the insurance industry.
• Current Property & Casualty (P&C) insurance license required.
• Experience managing and servicing middle-market commercial insurance clients strongly preferred.
• Strong understanding of commercial lines insurance products, policies, renewals, and account servicing.
• Experience with agency management systems, preferably EPIC or similar platforms.
• Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Excellent written and verbal communication and customer service skills.
• Ability to manage multiple accounts, deadlines, and priorities in a fast-paced environment.
• Strong attention to detail and commitment to maintaining accurate client and policy records.
• Ability to build effective relationships with clients, carriers, underwriters, and internal stakeholders.
• Business-to-business sales or business development experience is preferred.
• Spanish proficiency is a plus.
• Life & Health insurance license is preferred.
• Must be authorized to work in the United States.
• Ability to work a hybrid schedule, including regular in-office work, as required.