Commercial Property Manager

Position Overview

The Commercial Property Manager will oversee a diverse portfolio of commercial real estate properties, including office, retail, and office condominium assets. This role is responsible for day-to-day property operations, financial performance, tenant relationships, budgeting, and team leadership while ensuring properties are well-maintained and operating efficiently.

The ideal candidate is an experienced commercial property management professional with strong expertise in budgeting, CAM/NNN reconciliations, lease administration, financial reporting, and team management. This individual will serve as a senior point of contact for property owners, clients, tenants, vendors, and association boards.

Key Responsibilities

Portfolio & Property Management

• Oversee the daily operations of a portfolio of commercial properties.
• Manage company-owned and third-party properties, ensuring high standards of service and operational performance.
• Lead, develop, and hold property managers, assistant property managers, and building engineering staff accountable.
• Establish and maintain consistent operating standards across the portfolio.
• Oversee vendor relationships, contracts, preventive maintenance, building operations, life safety, and emergency response.
• Conduct regular property inspections and address operational issues proactively.

Financial Management & Budgeting

• Lead the annual budgeting process for operating expenses, capital expenditures, and reforecasts.
• Prepare, review, and present property budgets to owners and third-party clients.
• Monitor property financial performance and identify opportunities to control costs and improve asset value.
• Prepare monthly and quarterly financial reporting, including variance analysis, accruals, and accounts receivable monitoring.
• Explain financial results and trends to ownership and clients through clear and actionable reporting.

CAM/NNN & Lease Administration

• Oversee CAM/NNN reconciliations, escalation billings, and year-end true-ups.
• Ensure tenant billings and expense recoveries are accurate, timely, and consistent with lease requirements.
• Review commercial lease language and translate contractual terms into appropriate billing, recoveries, and escalations.
• Coordinate with accounting and leasing teams to resolve billing, lease, and tenant account issues.
• Maintain accurate property and lease records.

Client, Tenant & Board Relations

• Serve as a senior point of contact for property owners, third-party clients, tenants, and commercial association boards.
• Build and maintain strong professional relationships with clients and stakeholders.
• Attend ownership, board, and annual meetings as needed.
• Address tenant concerns and property issues promptly and professionally.
• Communicate property performance, operational matters, and recommendations clearly to stakeholders.

Team Leadership

• Supervise and mentor property management and building operations staff.
• Establish performance expectations and operating standards.
• Provide coaching, feedback, and professional development opportunities.
• Promote accountability, teamwork, and high-quality customer service.
• Coordinate workloads and ensure property management responsibilities are completed accurately and on schedule.

Capital Projects & Tenant Improvements

• Partner with leasing, construction, and asset management teams on tenant improvements and capital projects.
• Coordinate property-related projects from planning through completion and occupancy.
• Monitor project schedules, budgets, vendors, and tenant requirements.
• Help ensure projects are completed according to quality, budget, and operational expectations.

Business Development

• Support growth of third-party property management services.
• Participate in prospective client meetings, presentations, and relationship-building activities.
• Contribute to RFP responses, management proposals, pitches, and fee/pricing discussions.
• Identify opportunities to expand the property management portfolio and strengthen client relationships.

Qualifications

Required Qualifications

• 10+ years of commercial property management experience, preferably across office and/or retail properties.
• 3+ years of direct property management team leadership experience.
• Strong experience with budgeting, CAM/NNN reconciliations, operating expense analysis, and financial reporting.
• Strong understanding of commercial leases and the ability to interpret lease terms for billing, recoveries, and escalations.
• Proven ability to lead, coach, and develop property management teams.
• Strong client-facing and relationship management skills.
• Experience with commercial property management and accounting software such as Yardi, MRI, or comparable platforms.
• Advanced Microsoft Excel skills.
• Active California real estate salesperson or broker license, or ability to obtain one within six months of hire.
• Valid driver's license, reliable transportation, and willingness to regularly visit managed properties.
• Ability to work in an office and on-site property environment.

Preferred Qualifications

• Experience managing commercial HOAs or office condominium associations.
• Experience overseeing association governance, reserves, and board relationships.
• Business development experience, including RFP responses, client pitches, or growing a third-party management portfolio.
• Experience managing both owned and third-party commercial properties.
• Construction, capital improvement, or tenant improvement project management experience.
• Experience with Yardi.