Help shape the future of luxury landscape care with one of the most awarded residential landscape design-build firms in the Washington, D.C. area. Luxury outdoor living is only as good as the long-term care it receives. The firm is expanding the high-end maintenance division and seeking an experienced Maintenance Account Manager to help elevate and grow this critical part of the business.

This is not a typical maintenance role. It is an opportunity to take ownership of a high-touch client portfolio, work alongside a dedicated production team, and help define how premium estate care is delivered throughout the region.

Drive Growth: Support the expansion of the high-end maintenance division with the backing of an award-winning design-build team and established clientele.

Deliver Excellence: Serve as a trusted advisor to discerning homeowners, ensuring that their properties are maintained with care, consistency, and attention to detail.

Build a Reputation: Help shape a service model defined by professionalism, responsiveness, and proactive property care.

Responsibilities:

Client Engagement and Account Management

• Act as the primary point of contact for a portfolio of high-end residential maintenance clients

• Conduct regular site visits and assessments to ensure property standards are upheld

• Provide thoughtful recommendations for enhancements and seasonal care

• Prepare and present new contracts and renewals, with a strong focus on relationship-building

• Participate in marketing and business development efforts to grow the maintenance book of business

Team Collaboration and Coordination

• Work closely with production managers to align resources, scheduling, and execution

• Build positive, professional relationships with field crews and support quality through teamwork

• Provide guidance on enhancement projects and help communicate scopes and expectations

• Coordinate with the office team to ensure accurate billing and client records

Quality and Service Standards

• Maintain consistent communication and follow-up with clients to ensure satisfaction

• Monitor property conditions and proactively address any concerns

• Contribute to refining internal systems and procedures as the division grows

• Collaborate across departments to ensure a seamless experience for clients

What We Are Looking For

• Minimum of five years of account management experience in residential landscape maintenance

• Proven ability to deliver high-level customer service and grow a book of business

• Solid understanding of horticulture, turf care, irrigation systems, and seasonal best practices

• Strong communication and organizational skills with a polished, client-facing presence

• Familiarity with estimating, scheduling, and maintenance software (Aspire or Property Intel a plus)

• Valid driver's license required

Compensation and Benefits

• Base salary starting at $90,000, depending on experience

• Commission structure tied to account growth and enhancement sales

• Company vehicle provided

• Health insurance

• 401(k) with employer match

• Paid time off and holidays

• Flexible scheduling and support for continued professional development

• Long-term career opportunity within a respected and growing company

Who You Are

• Relationship Oriented – You value long-term client partnerships and enjoy solving problems proactively

• Detail Focused – You believe that excellence lies in the small things most people miss

• Growth Minded – You are excited to help build something and be part of a growing division

• Professional – You hold yourself to the highest standard of service and conduct in every interaction

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