Job Title: Operating Partner

Location: Studio City, CA

Our client is reimagining what a modern medspa can be – backed by science, built around people.

They believe in high standards, low ego, and an experience that empowers providers as much as it delivers high quality patient outcomes. Their culture is grounded in authenticity, with a thoughtful balance of care and ambition.

If you're excited by the idea of shaping a brand from the ground up, delivering industry-leading care, and building something meaningful in the aesthetics and wellness space, they’d love to hear from you.

Position Overview:

The Operating Partner is the senior-most leader within a market and is responsible for the overall performance, culture, and execution of daily operations. This role is highly autonomous and requires strong leadership across people, systems, and service delivery.

You will manage a cross-functional team, oversee scheduling and staffing, ensure operational consistency, and drive studio-level performance metrics. You’ll work closely with clinical and executive leadership to implement company-wide initiatives, while tailoring workflows and priorities to meet the specific needs of your location. As a key operator, you will have meaningful influence on how success is defined – and participate directly in the results you help deliver.

This role combines day-to-day execution with strategic thinking. It’s well-suited for someone who brings operational rigor, emotional intelligence, and a clear sense of accountability to every aspect of studio leadership.

Who You Are:

You’re an experienced, people-first operator who thrives in high-growth, service-driven environments. You know how to lead teams, scale processes, and drive execution – from the clinic floor to the boardroom. You bring a strong grasp of both frontline dynamics and executive-level decision-making, and you're energized by fast growth and high standards.

You think like an owner, act with urgency, and create structure in dynamic environments. You’re energized by building from the ground up – and take pride in shaping a culture where clients feel cared for and teams feel inspired to do their best work.

Key Responsibilities:

• Lead all day-to-day studio operations, including scheduling, staffing, service flow, and overall studio readiness
• Own the studio’s P&L, including budget management, cost control, and performance against financial targets
• Manage and develop front-of-house and support staff, fostering a collaborative, high-performance culture
• Identify and implement process improvements to enhance efficiency, consistency, and client satisfaction
• Track and analyze studio performance metrics, including utilization, revenue, retention, and client feedback
• Oversee local execution of company-wide initiatives, SOPs, and compliance standards
• Support recruiting, onboarding, and ongoing development of studio staff
• Serve as the primary point of contact for operational issues and cross-functional communication
• Uphold their brand standards across service delivery, team behavior, and client interaction

Qualifications:

• 5–10 years of operational leadership experience leading best-in-class medspas
• Proven ability to manage, coach, and develop high-performing teams
• Strong understanding of business operations, performance metrics, and service delivery in a client-facing environment
• Demonstrated experience owning outcomes and driving accountability at the site or departmental level
• Highly organized, proactive, and comfortable balancing short-term execution with long-term planning
• Strong interpersonal and communication skills, with a high degree of emotional intelligence
• Proficiency with scheduling, POS, or clinic management platforms (e.g., Boulevard or Zenoti)
• Comfort working in a fast-paced, high-expectation environment with multiple priorities
• Passion for wellness, aesthetics, and building thoughtful, people-centered businesses