Position Title: Director of Regional Field Operations, Home Care
Location: Sandy Springs, GA
Reports To: Chief Operating Officer
About the Role:
Our client, a home care agency with offices across four states (and growing), is seeking a seasoned operational leader to oversee and elevate its multi-state field operations. This individual will be responsible for managing complex workflows, cross-functional teams, and diverse regional divisions to ensure scalable, compliant, and high-quality service delivery.
The ideal candidate brings a strong track record of managing multiple people, processes, and locations within a regulated service industry. This role demands a strategic thinker with hands-on execution capabilities, capable of transforming operational challenges into opportunities for excellence. Healthcare experience is a big plus, but not required.
Key Areas of Responsibility:
Operational Command
- Oversee day-to-day field operations across multiple geographic regions, ensuring consistent service delivery and operational efficiency.
- Drive process standardization, resource allocation, and performance tracking across divisions.
- Ensure all activities meet federal, state, and local regulatory requirements relevant to home care services.
Team and Division Leadership
- Lead and develop a multi-layered team including regional managers, state directors, and field supervisors.
- Establish clear goals, accountability systems, and communication structures across all operational layers.
- Resolve operational issues swiftly while promoting a proactive, solutions-oriented leadership style.
Strategic Planning & Execution
- Collaborate closely with executive leadership to shape and implement regional growth strategies.
- Translate high-level goals into field-level operational plans with measurable outcomes.
- Analyze internal data and market trends to drive continuous improvement and strategic expansion.
Quality and Compliance Assurance
- Build and enforce quality control systems that ensure client satisfaction and service integrity.
- Lead routine audits and operational reviews to identify gaps and apply corrective actions.
- Maintain an unyielding focus on safety, care standards, and risk management.
Executive Liaison & Communication
- Act as the primary link between corporate leadership and field operations, ensuring cohesive communication across the organization.
- Disseminate key initiatives, updates, and policies to field teams, and provide leadership with timely, ground-level feedback.
- Foster alignment between strategic priorities and frontline execution.
Role Conditions:
- Full-time position, Monday–Friday, with flexibility for occasional evenings or weekends based on operational needs.
- Frequent travel required to support regional field teams and on-site initiatives.
- Office-based, with a strong presence in the field expected.