Position: Director of Clinical Services

Position Overview:

The Director of Clinical Services plays a pivotal leadership role, guiding and mentoring clinical staff to ensure consistent, high-quality care across all client interactions. This individual oversees operational execution within the provider team, supports professional development, and reinforces clinical excellence. As a strategic leader, the Director collaborates with regional leadership and fosters a purpose-driven, collaborative environment that empowers providers to thrive and deliver impactful services.

Key Duties and Responsibilities:

• Design and execute initiatives to maintain and elevate standards of care throughout the assigned territory.
• Partner with regional leadership and service coordination teams to ensure aligned, efficient service delivery.
• Manage the recruitment and evaluation of new clinical team members, with a focus on skilled Board Certified Behavior Analysts (BCBAs).
• Investigate and resolve service-related issues with a focus on ethical adherence and evidence-based practice.
• Conduct routine reviews of active cases, offering targeted feedback and clinical coaching to improve outcomes.
• Track performance of BCBAs, fostering growth through mentorship, performance assessments, and professional support.
• Collaborate with service coordination staff to ensure appropriate clinician-client matches.
• Work in tandem with the internal training division to deliver essential learning opportunities for clinical staff.
• Coordinate across departments to ensure services remain client-centered, compliant, and effective.
• Interface with Quality Assurance and Assessment teams to stay informed of clinical progress and challenges within the region.
• Evaluate service satisfaction and staff productivity, promoting both family engagement and clinical effectiveness.
• Maintain thorough and timely documentation of team interactions and programmatic updates.
• Actively participate in team meetings, incorporating feedback to improve department efficiency and cohesion.
• Comply with internal protocols, ethical codes, confidentiality standards, and legal requirements relevant to service delivery.
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Qualifications and Experience:

• Master’s or Bachelor’s degree in Psychology, Social Work, Education, or related human services field preferred.
• Must hold current BCBA certification.
• Proven leadership experience within clinical or behavioral health settings required.
• Deep understanding of evidence-based practices in behavior analysis.
• Strong organizational and decision-making abilities; capable of managing competing priorities.
• Tech-savvy, with competency in email, word processing, and spreadsheet software.
• Strong communication abilities, both verbal and written, with a natural capacity to build trust and advocate for clients.
• Must thrive in fast-paced settings where quick thinking, collaboration, and adaptability are essential.

Core Competencies:

• Leadership: Ability to mentor and guide a team through active feedback, modeling, and support.
• Strategic Thinking: Able to develop and implement systems that align with organizational goals.
• Compassionate Guidance: Fosters a positive clinical culture rooted in encouragement, trust, and empathy.
• Self-Reflective Mindset: Open to professional growth and receptive to constructive input.



Reporting Structure:

Reports to the Chief Clinical Officer (CCO).

Work Schedule:

Full-time, Monday through Friday, 9:00 AM – 5:00 PM (40 hours per week).

Work Environment:

Position is based in-office. Reliable personal transportation is required.

Technical Requirements:

Proficiency in common office platforms, including Gmail, Microsoft Word, and Excel.

Cognitive Demands:

Requires sound judgment and the ability to evaluate best practices that align with the objectives and values of the organization.