Job Title: Admin / Vendor Coordinator (Backup CSR)
Company: Proof Response Group (PRG)
Location: Remote
Employment Type: Full-Time
Role Overview
Proof Response Group is looking for a highly organized and detail-oriented Admin / Vendor Coordinator to support daily operations and vendor management.
This role is primarily focused on backend coordination and dispatch support, ensuring smooth communication between internal teams and vendors. As a backup CSR, you may also step in to assist with customer interactions when needed.
The goal of this position is to keep operations running efficiently while allowing Customer Service Representatives (CSRs) to stay fully focused on inbound calls and appointment conversion.
Key Responsibilities
- Coordinate and assign vendors after inbound service calls
- Track and monitor dispatches, call-outs, and new vendor requests
- Maintain accurate and organized logs, including:
- Vendor follow-ups
- Vendor and service requests
- Quote requests
- Scheduling and dispatch timelines
- Manage shared inboxes and handle internal/external email communication
- Support client follow-ups, including payment reminders
- Assist CSRs as a backup when needed (overflow or coverage)
- Ensure timely coordination to prevent delays in service delivery
What Success Looks Like
- Faster and more efficient vendor dispatching
- Well-organized tracking systems with minimal errors
- Strong vendor communication and follow-through
- Improved CSR performance due to reduced operational distractions
- Timely client follow-ups and improved payment collection support
Qualifications
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Experience in admin support, coordination, dispatch, or customer service is a plus
- Ability to work in a fast-paced, process-driven environment
- High attention to detail and accountability
- Comfortable using CRM tools, spreadsheets, and email platforms
- Adaptable and willing to take on both non-voice and occasional voice tasks
Why This Role Matters
This role plays a critical part in improving operational efficiency by separating backend coordination from frontline customer service.
By doing so, PRG can:
- Increase call handling speed and conversion rates
- Keep CSRs fully available during peak hours
- Reduce delays caused by real-time vendor coordination
- Strengthen follow-ups and overall service delivery