Job Title: Customer Service Representative (CSR)

Company: The Foreign Venture Group Inc.

Location: Calgary, AB

Job Type: Full Time

We Lead with Equity

At FVG, equity isn't an afterthought: it's a foundation. We are an equal opportunity employer committed to building a workplace where diverse perspectives are respected, empowered, and celebrated from the start. We welcome applicants from all backgrounds and walks of life, and we actively work to create an environment where everyone can thrive.

About FVG

Foreign Venture Group (FVG) is a Canadian-based digital transformation company committed to helping businesses scale smarter. We combine human talent and innovative technology to solve real-world business challenges. Our mission is centered on people: both our clients and our team. We believe work should be fulfilling, growth should be shared, and impact should be mutual. If you’re looking to contribute to meaningful outcomes while developing professionally in a values-driven culture, FVG might be the right place for you.

JOB OVERVIEW

We are hiring a Customer Service Representative to handle customer inquiries, scheduling, and account management. The CSR is the first point of contact and plays a vital role in building client trust.

KEY RESPONSIBILITIES

• Answer inbound calls, emails, and chat inquiries.
• Book service calls and coordinate with dispatch.
• Manage customer records and update account information.
• Handle complaints and escalate issues as needed.
• Provide support to technicians and clients during service calls.

Qualifications

• 1–3 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM or scheduling systems.
• Positive, solution-oriented attitude.

WHY FVG

At FVG, we’re not just building brands: we’re shaping the future of digital transformation for SMEs across Canada and beyond. As a people-first organization, we believe in empowering our team members with clarity, collaboration, and purpose. If you’re ready to bring your creativity, structure, and passion for content and business strategy to a team that values your voice and vision, this role is for you.