UI/UX & Front-End Lead – Unified Experience Platform 

Company: Proof Response Group 

Location: Fully Remote 

Role Purpose 

The UI/UX & Front-End Lead owns how the Unified Experience Platform looks, feels, and behaves for: 

• Vendors 
• Internal team (CS, dispatch, leadership) 
• Customers



The Developer Relations Specialist owns the architecture, data and backend integration. 

This role owns the experience layer + front-end implementation on top of that. 

The goal: turn Proof360 from an internal system into something vendors, staff and customers can actually use easily, every day. 

What Success Looks Like 

• Vendors can follow job flows on mobile with minimal explanation. 
• CS and dispatch can see what they need fast and act without confusion. 
• Customers see a clear, trustworthy view of their history, photos, funding and documents. 
• The interface is fast, consistent and responsive across devices. 
• The design system is unified across all verticals (PipeProof, HVACProof, RestoreProof), with only light branding variations. 
• The front-end respects Proof360’s schema, dispatch logic and governance. 

Core Responsibilities 

1. Experience Design (Vendors, Internal, Customers) 

• Map and design end-to-end journeys for vendors, internal teams and customers. 
• Turn multi-step operational flows into simple, guided experiences. 
• Design mobile-first for vendors (Snapchat-level focus on mobile usage). 

2. Interface & Interaction Design 

• Create layouts, navigation structures, interaction patterns and component states. 
• Ensure information hierarchy is clear, trustworthy and easy to follow. 
• Apply basic accessibility principles (good contrast, readable text, touch-friendly targets). 

3. Front-End Implementation 

• Implement UI using a modern front-end framework (e.g., React/Vue.js). 
• Partner with Paddy on front-end architecture, state management and API integration. 
• Build reusable, well-structured components that can be used across cities and verticals. 

4. Unified Design System 

• Create and maintain the Unified Experience Design System used across all Proof verticals. 
• One core system for all brands, with light theming (colors/icons/tone) where needed. 
• Keep the design system aligned with the front-end component library. 

5. Usability Testing & Iteration 

• Test vendor flows on mobile with real vendors. 
• Test internal console flows with CS and dispatch. 
• Test basic customer views as they are introduced. 
• Convert feedback into specific UI/UX and front-end changes. 

6. Brand, Growth & Monetization Alignment 

• Ensure the platform aligns with Proof Response Group’s overall brand feel. 
• Collaborate with Marketing & Acquisition Lead on how users enter from marketing funnels and land into platform flows. 
• Collaborate with Monetization & Offer Structure Lead on where upsells/cross-sells/offers appear naturally in the experience. 
• Collaborate with Growth Partnerships Architect to ensure affiliate/partner flows feel coherent and fair. 

7. Data & Governance Awareness 

• Understand the basics of Proof360’s canonical schema, dispatch stages and roles. 
• Design UI around real statuses, permissions and fields. 
• Check with the Developer Relations Specialist, Automation Specialist and Operations & Ideations Lead before suggesting flows that require structural schema changes. 

Primary Dotted Lines 

Works closely and frequently with: 

1. Technical Lead, Unified Experience Platform - Core partner for front-end architecture and implementation. 
2. IRIS Lead - Connects the platform to IRIS routes and existing site structures. 
3. Customer Success & CS Team - Internal console usability and workflow feedback. 
4. Vendor Enablement - Real-world feedback from vendors about portal usability. 
5. Customer Intelligence & AI - How AI suggestions, summaries and prompts show in the interface. 
6. Funding Logic & Monetization - How to show funding, pricing and affordability clearly. 
7. Marketing & Acquisition - Smooth entry from campaigns and funnels into the platform. 
8. Monetization & Offer Structure - Where monetization surfaces in the experience without breaking trust. 

Secondary Dotted Lines 

Collaborates regularly, but not daily, with: 

1. Dispatch, Memberstack & Canonical Schema 
2. Systems Governance & Schema Alignment 
3. Growth Partnerships Architect 
4. Finance, Data & Loyalty 

Qualifications & Experience 

• 4–8+ years in UI/UX and front-end (product, not just marketing sites). 
• Strong portfolio of real product work: multi-step workflows, dashboards, portals, internal tools. 
• Experience implementing with React or similar component-based frameworks. 
• Experience working with backend engineers and data people, not just designers/marketers. 

Skillset & Mindset 

Skills 

• UX flows for complex, multi-role systems. 
• UI design with strong hierarchy and clarity. 
• Front-end implementation with a modern framework. 
• Design system creation and maintenance. 
• Basic accessibility baked into design and code. 

Mindset 

• Systems thinker, but practical. 
• Mobile-first for vendors, desktop-smart for CS. 
• Comfortable shipping, watching, then improving. 
• Enjoys collaborating with non-design roles: CS, vendors, finance, marketing. 
• Prepared to grow into a leadership role and scale this into a small team. 

What This Role Is Not 

• Not a pure marketing/branding designer. 
• Not a backend or data architect. 
• Not a loyalty/referral system owner. 
• Not the sole owner of brand voice.

This role is the experience + front-end implementation owner for the Unified Experience Platform.