Job Title: Part-Time Non-Voice Customer Service Representative (Backup Voice Support)
Company: The Foreign Venture Group Inc.
Location: Remote (Canada-based client support)
Hours: Full-time/Part-time (Client-aligned schedule, typically EST/CST)
Compensation: Based on experience (CAD/hour)
We Lead with Equity
At FVG, equity isn't an afterthought — it's a foundation. We are an equal opportunity employer committed to building a workplace where diverse perspectives are respected, empowered, and celebrated from the start. We welcome applicants from all backgrounds and walks of life, and we actively work to create an environment where everyone can thrive.
About FVG
Foreign Venture Group (FVG) is a Canadian-based digital transformation company committed to helping businesses scale smarter. We combine human talent and innovative technology to solve real-world business challenges. Our mission is centered on people — both our clients and our team. We believe work should be fulfilling, growth should be shared, and impact should be mutual. If you’re looking to contribute to meaningful outcomes while developing professionally in a values-driven culture, FVG might be the right place for you.
Job Overview:
We are looking for a detail-oriented and self-motivated Part-Time Non-Voice Customer Service Representative who will primarily provide chat and email support to our customers, ensuring timely and accurate responses. This role also requires basic administrative tasks such as data entry, order processing, and follow-ups. The ideal candidate is highly organized, flexible, and capable of thriving in a fast-paced, high-volume environment. While the primary focus is on non-voice responsibilities, the role includes backup voice support when needed, requiring comfort with occasional inbound and outbound calls. This is a remote position aligned with Central Standard Time (CST) and requires weekend and holiday availability.
Key Responsibilities
- Provide timely and accurate support to customers via chat and email
- Maintain accurate data entry by following internal processes and procedures
- Process customer and account documentation
- Monitor and analyze real-time event data and respond accordingly
- Process orders and update client records
- Conduct follow-ups with customers as necessary
- Deliver exceptional customer service across all platforms
- Perform micro-tasks related to customer support operations
- Serve as a backup for voice support (inbound/outbound calls) when needed
- Other duties as assigned
Qualifications:
- Strong written and verbal English communication skills
- Proficient in Microsoft Office and collaborative tools (e.g., Google Sheets, Dropbox)
- Ability to learn new tools, processes, and technologies quickly
- Excellent problem-solving, organizational, and multitasking skills
- High attention to detail with the ability to work independently and as part of a team
- Self-driven, accountable, and open to feedback
- Adaptable and flexible in a fast-paced, high-volume work environment
- Willing to start part-time training ASAP
- Available to work weekends and holidays on a Central Standard Time (CST) schedule
Must Have:
- Computer or laptop with at least 8GB RAM and i5 processor (or equivalent)
- Stable high-speed wired internet connection with a reliable backup
- Stable power supply
- Quiet and dedicated workspace
- Noise-cancelling headset with microphone
- Smartphone for communication and access as needed
Benefits:
- Competitive salary and benefits package.
- Opportunity to support leadership in a global, high-impact technology company.
- Collaborative, fast-paced work environment with opportunities for professional growth.
- Exposure to industry-leading executives and large-scale business operations.
Application Process:
To apply for this position, please submit your application directly through the following link:
👉 https://app.loxo.co/the-foreign-venture-group
The Foreign Venture Group is an equal opportunity employer. We welcome and encourage applicants from all backgrounds to apply.